The Christmas party is cancelled. How will you celebrate instead?

It’s been a bit of a whirlwind year so it feels crazy that we’re already talking about the big C word. Christmas. At a ... Read More

The secret recipe to customer retention

During the last six months our consultants have received an unprecedented number of questions from customers asking, “how do I increase customer loyalty?” It ... Read More

Could screwing up, and making it right, be the best thing you do for customer loyalty?

It sounds like a joke, right? Why would anyone be more loyal to a company that messes up, even if they make it right ... Read More

The crucial trick to motivating and engaging your remote teams

A year ago, a great deal of blog space was still being dedicated to pondering and postulating about home working. How will we scale ... Read More

Case study – Digital rewards make sure healthcare heroes are recognised

Summary A large UK healthcare provider, whose portfolio includes numerous care homes, found themselves unable to safely reward their staff with plastic gift cards following the ... Read More

Separate, but together – bringing teams together for the “new normal”

What the world is experiencing now is genuinely unprecedented. Never before have so many people worked in such a separated way, and this rapid ... Read More


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