The Love2shop Employee Value Report Press Release

ONE-THIRD OF ALL EMPLOYEES IN THE UK – A STAGGERING 10 MILLION PEOPLE – FEEL UNDERVALUED AT WORK

• Eight in ten undervalued employees are looking for a new job elsewhere

• Over half of employees say productivity increases when they feel appreciated

• Rewards including gift cards would help workers feel more valued

• National study by leading multi-retail redemption provider Love2shop

One-third of all employees in the UK – almost 10 million people – feel undervalued at work, according to new national research revealed today.  

The ‘Love2shop Report’ commissioned by Love2shop, was designed to lay bare the scale of workplace happiness in 2022.  

It reveals the true value of employee rewards, with three-quarters of people (75%) saying companies who gift staff regularly are likely to attract a better calibre of employee, and 52% saying productivity increases when they feel valued by their employer. 

The report also found 41% of those who feel undervalued believe regular rewards by their employer would give them a greater sense of value, with the same number saying gift vouchers from their employer throughout the year would make them feel more appreciated. 

Nearly four-fifths (79%) of undervalued employees are looking for a job elsewhere, with that figure increasing to nine out of ten (90%) among the youngest demographic aged 18-24. 

The Love2shop Report found UK companies spontaneously gift employees an average of just 1.3 times a year, despite respondents reporting this number should rise to 2.3 times a year for employers to make staff feel valued.  

There is also a gender divide when it comes to workplace gift giving, with men receiving an average of 1.5 gifts a year compared to women receiving 1.2, the research found. 

Elsewhere, nearly half the report’s respondents (46%) have never received a spontaneous gift from their employer, while more than a third (36%) say their employer never, or hardly ever, acknowledges their work or actions. 

Shockingly, just 12% of employees strongly agree that their employers are generous. 

When it comes to a professional breakdown of happiness in the workplace, employees in publishing and journalism reported feeling the least valued at work, followed by those in the performing arts, then the environment and agriculture sectors.  

At the other end of the scale, property and construction, insurance and pensions, and law were the top three professions when asked about feeling valued at work. 

People in law enforcement and community reported receiving the fewest spontaneous gifts from their employer per year, at just 0.3, while those in business, consulting and management came top, with 2.4 per year. 

In terms of a geographical breakdown, workers in London and Northern Ireland feel the least appreciated, with an average value rating of five  out of 10 closely followed by those the East Midlands (5.5). Employees in the South West feel most valued (6.5), ahead of people in the West Midlands (6.1) and the North West (5.9). 

Elsewhere, a whopping 92% of workers who feel undervalued in the capital are currently looking for a new job, compared to only 42% of the same people in Yorkshire and the Humber. 

When it comes to rewards, six out of 10 employees say that days off, flexible working and gifting multi-retailer gift cards are the best ways of showing appreciation.  

If they were to receive a multi-retailer gift card, a staggering 89% would spend it on food, drink, or clothing – a survey result that experts attribute to the ongoing cost of living crisis – with 30% of them saying they would spend the voucher on their weekly shop. 

Asked about the value of employee rewards, over half of people (57%) say bonuses and regular rewards contribute to a feeling of being valued in the workplace, while 86% would feel valued at work if they received a surprise multi-retailer gift card or gift voucher worth £150, with only 7% saying it would not help them to feel valued. 

Frank Creighton, Director of Business Development at Love2shop, said: “The extent to which UK workers feel undervalued and under-appreciated is alarming.  

“The fact that one-third of staff feel undervalued should be a massive wake-up call for UK business, particularly in light of the report, which found almost half (49%) of people would feel a heightened sense of loyalty to their employer if they felt valued by them. 

“How undervalued employees are resolving this situation poses even greater concern. Our report’s data indicates that many will continue to vote with their feet by finding a business that does appreciate them. 

“This ongoing nationally recognised trend, now known as the ‘Great Resignation’, is costing companies a huge amount of unexpected expenditure in recruitment, training and time and that’s why it’s so important for more businesses to start making staff feel appreciated – by changing their attitude towards rewards. 

“We do understand it isn’t always easy for employers to know when to reward their employees – or by how much. That’s why we’ve compiled the Appreciate Report, which offers valuable insight when it comes to making staff feel valued while maintaining and increasing productivity levels.”  

To read the report, visit: https://business.love2shop.co.uk/appreciate-employee-value-report-2022/

Media enquiries to Alec Doyle, Senior PR Executive on: [email protected]

NOTES TO EDITORS 

Survey data taken from a poll of 2,000 employed UK adults in August 2022 

About Love2shop   

Love2shop is a leading UK employee and customer engagement company. Its Love2shop products offer a fantastic choice of multi-retailer gifting rewards, helping businesses attract and retain employees and customers.  

With its award-winning digital platform, Love2shop enables clients to plan, launch, communicate and maintain incentive or reward programs with minimal effort while delivering performance improvement. 

Love2shop Business is part of Paypoint, home to many of the country’s most-loved gifting, pre-payment and engagement solutions including Park Christmas Savings, highstreetvouchers.com and Love2shop, driving digital innovation in gifting.   

Read more here: business.love2shop.co.uk

flexecash is the prepaid card platform that issues flexecash Love2shop Cards. This facility is provided by Park Card Services who are Authorised and Regulated by the Financial Conduct Authority to issue electronic money. FRN: 900016. Love2shop Cards are regulated by the Financial Conduct Authority and as such we may need to complete an electronic identity check. 

 

 

Press Release

Love2Shop Partners With Payment to Provide Vulnerable Brits with Emergency Support Amid the Cost of Living Crisis

Digital e-Code allows local authorities to efficiently deliver essential goods

Leading multi-retail redemption product provider, Love2shop, has partnered with digital payment expert, PayPoint, to help provide some of the UK’s most vulnerable residents with emergency support amid the cost of living crisis.

The new partnership will see both parties expand their range of solutions to provide local authorities across the country with a new way of servicing the most financially at-risk people within their communities.

The all-digital initiative sees local authorities equipping residents with emergency e-Codes that are selectively issued to vulnerable residents for spending in three essential categories within the Love2shop Essentials Range: Food, clothing, and electricals, and a fourth one allows users to draw upon two of the Essentials or more.

Within each of these categories, there is a select number of high street retailers from which users can exchange their Love2shop Essentials e-Code given the Love2shop choice. These include choice from Asda, Sainsburys, Tesco, Primark, and Argos.

The initiative means residents who need urgent assistance with a purchase, such as a fridge freezer or clothing, will have a way of accessing funds, while the Love2shop Essentials Range provides authorities with an efficient new alternative when it comes to supporting communities.

This type of flexible financial support is needed now more than ever, according to the experts, as the cost of living crisis continues to grip millions of UK households, with living costs soaring and prices across the board increasing at their quickest rate in decades.

That’s why Love2shop and PayPoint have worked to ensure the service is quick, simple and effective for both the user and the participating authority, which allocates which category, (or categories), the e-Code can be activated within.

Local authorities order funds online on behalf of a resident, which are delivered as an e-Code via SMS, email or in the post. Once provided to a resident via email or SMS, users go to the Love2shop website and activate or register their account, before entering the supplied e-Code.

After the code has been activated, users simply select ‘Exchange’ to view the list of available retailers, before adding a selected retailer to their basket and checking out. The retailer’s e-Gift Card will then be emailed within 48 hours.

Frank Creighton, Director of Business Development at Love2shop, said: “Love2shop is delighted to deliver the Love2shop Essentials Range for PayPoint as it strengthens its work with local authorities in England, Scotland and Wales.

“When enabling vulnerable communities to receive critical funding to support them at a time when they need it most, local authorities can rely on Love2shop Essentials Range to deliver funds quickly, securely and safely.

“We provide a broad range of UK retailers through our Love2shop retailer partnerships allowing recipients of the funds to select their essential items from reliable brands, whether that’s food, clothing or electrical goods.

“As it is a digital activation and redemption process from start to finish, it is more secure than the cash equivalent, and can be used online, in addition to in-store, with the majority of the selected retailers.”

Danny Vant, Client Services Director for PayPoint, said: “This new scheme is simple for both the local authority and for the recipient of the funds. If a resident needs urgent help purchasing a new fridge, for example, the council will set up the e-Code to be used in one of four high street electrical retailers.

“However, if they need help buying food, the e-Code can be allocated for use in any one of five main supermarkets. With the cost of living crisis deepening, this type of flexible support is more important than ever, and it needs to be provided quickly to ensure the funds are available to help people immediately.”

About Love2shop

Love2shop is a leading gifting, prepayment and engagement company, and expert at creating joyful experiences and connecting people to the things in life they enjoy the most. Its purpose is to create more joy in the world by being trusted to help our customers with celebrating and rewarding. Love2shop is home to many of the country’s most-loved gifting, pre-payment and engagement solutions including Park Christmas Savings, highstreetvouchers.com and Love2shop, and is fast-becoming the home of digital innovation in gifting.

About PayPoint

For tens of thousands of businesses and millions of consumers, we deliver innovative technology and services that make life a little easier. The PayPoint Group serves a diverse range of organisations, from SME and convenience retailer partners, to local authorities, multinational service providers and e-commerce brands. Our products are split across three core business divisions.

If you have any media enquiries, please contact Niamh Gallagher, PR & Content Executive, at [email protected]

a stack of prepaid cards

Prepaid cards: what they are, what they do, and where you can use them

What are prepaid cards

Prepaid cards usually work a lot like your personal debit card, but they’re deliberately pre-loaded with funds separate from a bank account.

Once the card is depleted, you can’t spend any more than what was loaded without a top-up.

While that obviously has benefits for household budgets, prepaid cards are perfect for a huge variety of applications that we’ll outline in this article.

How to use prepaid cards

woman using her prepaid card to shop onlineWhile there are many situations where a prepaid card is useful, the vast majority of cards will be used the same way as a debit card or gift card.

You’ll either present them at the till when making an in-store purchase, or give the card’s details online during online checkout.

Contents

Skip to the card you’re interested in by tapping/clicking a section below:

Closed-loop vs open-loop

Prepaid cards come into two major varieties that have a big impact on how, and where, they can be spent. Those varieties are open-loop and closed-loop.

An open-loop card is what we’d colloquially think off as a Visa or Mastercard – you would expect to spend it in any location that accepts payment using those types of cards.

A closed-loop card, however, limits where the owner can spend. This could be limited by the card issuer, or it could be limited by where the card is accepted. For instance, a closed-loop Mastercard is limited to a closed group of shops. However, other gift cards (like our own Love2shop Gift Cards) are limited by how many retailers accept that specific product.

While it might sound like open-loop has an inherent advantage over closed, that isn’t always the case. As we’ll outline below, there are times when limiting where a card can be spent is more beneficial than leaving it open.

Prepaid debit cards

a stack of prepaid debit cardsPrepaid debit cards are ideal for consumers looking for a peace-of-mind option for managing their monthly budget.

It works on the same principle we outlined above – a consumer loads their card (or someone else’s card) with an amount they’re comfortable spending, then uses it as a debit card.

They give consumers confidence to spend exactly what they set aside without having to worry about dipping into an overdraft or breaking their budget for the month.

Before being granted a banking licence, the popular savings company Monzo used prepaid debit cards from Mastercard to help their customers budget day-to-day transactions with an associated app that tracks spending.

Prepaid debit cards are open-loop, just like your usual debit card. They’re also used for international travel, but we’ll go into more detail on that below.

How to buy a prepaid debit card

There are plenty of prepaid debit card providers in the UK – too many to list all the benefits and drawbacks of the individual cards here.

There is, however, a good run-down of the major providers and their key pros and cons available here on moneysavingexpert.com. The bank supplying your current account might also be able to provide one to you as an extra service to paid current account.

Prepaid gift cards

shopping with a prepaid gift cardYou have almost certainly come across a prepaid gift card before. If you haven’t already had one as a gift at Christmas, you will have seen them popping up at supermarket checkout aisles.

They’re a prepaid card that lets the holder spend the value of the card in a specific retailer, restaurant, or other similar outlet.

While some people often think of gift cards as being for a single store, you can also buy gift cards that are accepted by multiple retailers, which we’ll outline below.

How to buy a prepaid gift card

Gift cards can be bought in just about any major retailer, and quite a few independent ones as well. We stock a selection of single-store gift cards available here, and our sister website highstreetvouchers.com offers a selection of their own for smaller orders.

Discount cards

prepaid discount cards come in two varietiesWhen we talk about discount cards, we could be talking about two distinct products.

Some discount cards carry no value, and can’t be loaded with cash, but let the bearer access a discount at the till.

Student discount cards, Blue Light Cards for emergency services workers, or military discount cards entitle a card-holder to a discount at point-of-purchase.

The cashier applies the discount on presentation of the card using the till. The card is just a token to show they’re entitled to the discount.

There are, however, prepaid discount cards that carry a value. The major differences between prepaid discount cards is how the actual discount is given to the consumer.

Discount on loading: Some cards, like our own Everyday Benefits Card, give you a discount on loading funds to the card. For instance, if a card has a 7% discount, and the user loads £100 on the card, only £93 is taken from the card-holder’s bank account. The discount stays with the card-holder, and they pay full price at the till.

Discount on cashback: A discount-on-cashback card lets the user load funds onto a card, but the user pays their full value up front to load that card. They then pay full value at the till using the card. However, the card-holder will enjoy cashback rewards for their spending from the card issuer at a later date.

Depending on the details of your scheme, a discount card could be open-loop or closed-loop.

How to buy a discount card

buying or using a prepaid discount card onlineGenerally speaking, discount cards cards are invitation-only, and card-holders qualify by their profession or their custom to a specific brand.

They’re often given out by employers, unions, professional groups, or used as rewards for loyal customers.

If you’re interested in joining a discount card scheme and you’re not part of a customer or professional group already entitled to them, you could always ask your marketing department to introduce a customer loyalty card.

Prepaid travel cards

on their way to spend their prepaid travel cardPrepaid travel cards work a lot like prepaid debit cards, but rather than focusing on the need for monthly budgeting, they focus on the need for security and peace of mind while abroad.

They let you spend as if you were on a normal day out, but without having to stress about overspending, currency exchange, loss and theft, or identity theft. You can even lock your exchange rate in before you travel by using a prepaid card.

Travel agencies occasionally supply these gift cards for their clients. Either to include secure walking-around money as part of a holiday package, or as an added service to booking a holiday.

For instance, our own travel department, Love2shop Holidays, will sometimes convert leftover travel budget from travel customers into a Mastercard for walking-around money.

While travel cards are an open-loop product, the holiday cards we’ll mention next are an example of a closed-loop card.

How to buy a prepaid travel card

You can buy a travel card at the Post Office, but there are other providers. It might be worth comparing and contrasting the options based on your needs – services like balance transfers, ATM withdrawals and exchange rates very between providers.

Or, ask your travel provider if they can include one in your holiday package next time you book travel.

Other prepaid travel cards

Alternatively, a prepaid travel card might mean a prepaid card to be used to pay for the travel itself. These cards are closer to the gift cards we mentioned earlier than travel cards. The only major difference is they can (largely) only be spent with a travel agency to book your holiday.

How to buy a prepaid holiday card

Major travel agencies like TUI, Last Minute, Love2shop Holidays and Secret Escapes offer these cards.

High street shopping cards

use a prepaid high street card to get your shopping inWhen you think of gift cards, you might think of the single-store gift cards we talked about earlier. One card, one shop. A high-street gift card or high street shopping card, on the other hand, lets the recipient pick from a range of participating shops.

The major difference with these cards, aside from where you can spend them, is how your money is held. When you buy an Argos gift card, the money is given to Argos on the agreement they will give the card holder an equivalent value in merchandise when presented in the shop.

For a multi-retailer gift card, the money is held “in trust”. This means the money is protected in a bank account owned by the card issuer, and is claimed by retailers when they give stock to you.

You benefit from this because your money is always safe – even if one of the retailers available on the shopping card is unavailable, the money is still valid in all the other participating retailers.

How to buy a high street shopping card

There are two major suppliers of high-street shopping cards in the UK. The Love2shop Gift Card, provided by Love2shop and by highstreetvouchers.com to consumers, and the One4all card, provided by Blackhawk Group.

Digital gift cards

woman checks her digital gift card while out shoppingDigital gift cards use the same process as prepaid gift cards, only they dispense with the plastic.

Unlike your debit or credit card, which uses chip-and-pin or RFID technology to speak to your bank, gift cards don’t transmit currency between accounts.

The magnetic strip on your gift card just tells the cashier how much value the retailer owes you. Digital gift cards do the same thing using QR codes or bar codes saved to your phone.

The advantage is clear – you don’t have to carry the card, and it’s much easier to keep track of something you can’t physically lose.

The downside is that not everyone is up to speed on how to download and save files from emails yet, so many people prefer to stick with plastic for now.

Most digital gift cards now offer you a blend of in-store and online shopping, but what’s available depends on the retailer. Primark, for instance, will accept a digital gift card but won’t offer online shopping, while Argos will accept digital gift cards for online and in-store spending.

Be sure to have a quick look at the FAQ’s of a digital gift card before making a purchase to avoid disappointment.

How to buy a digital gift card

Many retailers now offer an “e-gift card” service that lets you send a gift card to friends or family over email, so it’s worth checking their websites. Alternatively, we stock a range of single-store and multi-retailer digital gift cards available here.

Pocket money cards

replace the piggy bank with a pocket money cardUsing a prepaid card to deliver pocket money, or a spending allowance, has great benefits over normal credit and debit cards.

They let your card holder enjoy the freedom of spending and managing the money on the card as they see fit, but without any of the potential dangers of accruing credit card debt or depleting a bank account. A taste of responsibility without the dire consequences of irresponsibility.

In addition, by being in control of the prepaid card, you can keep track of where their spending goes. Many pocket money cards aimed at under-18s will even give parents the power to halt spending if you spot something that looks nefarious, or if you think the card holder is being scammed.

Because of the security options made available to parents, these cards are often open-loop cards.

How to buy a pocket money card

GoHenry, Pockit, and Rooster Money offer prepaid pocket money cards for under-18, among other providers. They differ on admin fees, transfer fees, parental control suites, personalisation options, and more. You might want to compare and contrast the benefits of the major providers here.

Business expense cards

using a business expense card to make a small purchaseBusiness expense cards, also known as corporate expense cards, are often necessary for professions where staff are likely to be travelling, on work sites, meeting clients or otherwise not office-bound. They’re generally open-loop prepaid cards.

A business expense card lets you give them a prepaid debit card to use while they’re out for all their usual needs, depending on what they are for your business. Whether it’s food, accommodation, or drinks for a client, you can be confident they have what they need day-to-day.

You can also be confident that they can’t accumulate credit card debt, and with many providers you can keep track of their expenses in real-time without having to pore over receipts at the end of the month.

This lets your business set hard limits on spending without having to hassle or babysit staff through their spending – they’re free to budget as they see fit.

How to buy a business expense card

Equals and Cashplus offer specialist business expense cards with favourable options like free bank transfers or low-to-no admin fees. Alternatively, it’s worth contacting the company who supply your banking facility and asking if they can offer a service that would compete before taking your money to a third-party supplier.

Prepaid fuel cards

woman travelling with her prepaid fuel cardFuel cards are a closed-loop prepaid card that can only be spent on fuel at petrol stations. Most people will think of fuel cards as perfect for employees on the road, like travelling sales staff or drivers. While that’s absolutely accurate, there’s a little more to it than that.

They’re also useful as rewards and incentives in the auto sales world. They’re used as rewards for making purchases of promoted vehicles, for taking up trim packages, or agreeing to certain financing packages as a “free fuel” bonus.

For businesses, fuel cards are useful because they help a company keep accurate track of what an employee’s fuel spending is like. Major suppliers will offer an analytics and tracking suite to go with your cards.

This keeps your finance department in-the-know with real-time information at all times.

How to buy a prepaid fuel card

Major petrol suppliers like BP, Esso and Shell offer prepaid fuel cards for businesses. If you get in touch, they will have dedicated resources to help you organise and manage fuel cards for your business.

Reloadable prepaid cards

While these cards are all prepaid, that doesn’t mean you can’t load them again for the future. This doesn’t just reduce plastic waste, it also offers you benefits, depending on your specific card.

Business expense, pocket money and prepaid debit cards

For business expense cards, prepaid debit cards, and pocket money cards, the reloadable aspect is obvious. It’s a key part of the appeal of the card.

Even better, depending on your supplier, you can likely access more favourable interest rates on the loaded funds if you maintain a certain minimum balance.

Fuel cards

Fuel cards for business are often reloadable, as it would be difficult to send a replacement fuel card to someone always on the road. However, when they’re used for a reward mechanic for the public, fuel cards are usually single-use.

Even fuel-station loyalty schemes, like BPMe, tend to focus on non-petrol rewards over fuel cards.

Travel cards

Depending on your supplier, travel cards can be topped up while out and about on holiday, so that you keep all the benefits of security and budgeting without having to worry about your card running out of funds.

Holiday cards used to buy travel can also be topped up with funds if you want to spend a little more than what’s on the card to pay for a holiday package.

Gift cards and high street cards

Gift cards and high street shopping cards be topped-up with extra funds to avoid a “dual-currency” purchase, where you have to combine your debit/credit card or cash with a gift card.

Not every gift card can be used for a dual-currency purchase, so card-holders top the card up to exact sum of an item, then make the purchase with the gift card.

Discount cards

Discount cards are reloadable by their nature, but you can use the reloadable aspect as a reward mechanic on its own. You can remotely top-up someone’s discount card as a reward for customer loyalty instead of buying them a new gift card.

In summary

Prepaid cards are immensely versatile, and offer great value across the business and consumer world.

Depending on your needs, there’s almost always something available that either brings someone joy, gives them a bit of freedom, gives us peace of mind, or makes your business easier to manage.

If you have any questions about prepaid cards, you’re welcome to get in touch. Call us or use the live chat on this page during business hours, or send us an email. We’ll be back in touch as soon as possible.

Case study – Digital rewards make sure healthcare heroes are recognised

Summary

A large UK healthcare provider, whose portfolio includes numerous care homes, found themselves unable to safely reward their staff with plastic gift cards following the outbreak of COVID-19 in the UK.

 

The challenge

For more than three years previously, the client had been enjoying our Love2shop Gift Cards. While we always discuss our digital reward options with clients, in this case, our client was understandably reluctant to change a winning formula – their reward scheme was producing good levels of engagement and positive feedback with using plastic gift cards.

While the client was happy with their status quo, the COVID-19 outbreak forced a change. Not only was there a sharp increase in the demands placed on the workdays of their employees, meriting more recognition and reward, but there was no safe way to distribute physical gift cards to their employees. A solution had to be found, and fast.

“Crucially, we’ve been able to keep engagement high, and keep rewarding our amazing staff, through a difficult time.”

Love2shop’s solution

After a conversation with their account manager,  Jackie Reynolds, about these difficulties, we recommended they switch to our  digital reward codes.

Our codes are an end-to-end digital product, meaning  there’s no physical interaction between our clients and their staff  when  buying or delivering them. Clients order them through our Self-Serve portal, and they’re delivered digitally. The codes themselves come to employees as emails or text messages, and those employees redeem them online. Perfect for sending rewards when physical contact is dangerous.

As it was unthinkable that our client’s incredible staff would go without rewards for their work during this difficult period, these digital rewards were a natural fit. Jackie helped them through an initial transition, and made sure the client got right back to thanking their employees with exciting rewards as soon as possible.

“The codes are so simple to use that our staff have had no trouble making the switch.”

The outcome

Most importantly, our client was able to lift morale among their staff in a trying time. For Love2shop, this is one of the aspects of our work we’re most proud of. Employees doing great things deserve to be recognised and celebrated. It’s a privilege to help deliver that for our clients.

However, the rewards have also been a success in other ways. For instance, our client’s staff have enjoyed their digital rewards so much, they are considering continuing to use digital rewards even when contact is safe in their workplace again.

The digital ordering and delivery process for our reward codes also deliver significant advantages in fulfilment and ordering. Especially when centrally managing a nationwide scheme. Our client would previously order their gift cards, and have them delivered to their central office. From there, the client would separate the rewards and send them to individual facilities, creating a time-consuming administrative task on top of postage fees.

Our simple ordering process, and digitally fulfilled rewards, massively simplified that process, removing the need for physical fulfilment. The combined effect is less time, and less money, being spent to deliver better rewards.

Jackie Reynolds, the Love2Shop Engagement Consultant who managed the project, added: “What’s good to see is how easily their staff have adapted to their new rewards. Many clients have concerns about changing their staff rewards, especially if it involves technology, but our experience is usually that employees adapt quickly to the switch. It’s heartening to see that’s also the case for this challenge, given how important these rewards are to the client.”

Our contact inside the company said: “All our worries about switching from plastic to digital evaporated straight away. The codes are so simple to use that our staff have had no trouble making the switch. Crucially, we’ve also been able to keep engagement high, and keep rewarding our amazing staff through a difficult time.

“Love2shop, and our account manager Jackie, have done a great job helping us quickly make the change, and making sure that our incredible staff get the thanks and rewards they deserve so much during this difficult period.”

 

 

*At the request of our client, this case study has been anonymised.