Avoid the Christmas rush and plan your rewards now

Although it’s still August and the barbecue may be sizzling in the garden, Christmas is not that far away.

Now is exactly the right time to start planning how you want to recognise the hard work and achievements of your employees at the end of the year.

2023 has been another challenging year for both individuals and businesses across the UK. Although they’ve eased a little, energy prices remain high, helping fuel inflation, making goods and services across the board more expensive.

But thanks in large part to the hard work and imagination of their staff, companies and organisations are weathering the storm. UK employers are showing remarkable resilience through one of the toughest economic periods in decades.

Christmas is a great time to show employees that you appreciate their contribution – this year maybe more than ever. Many businesses typically wait until October, November or even later to start planning Christmas bonuses, gifts or parties for staff. But that old adage ‘it’s the thought that counts’ still holds true. It’s better to plan early and do it properly.

Don’t just give, make staff feel valued

Every savvy husband or wife knows a well-planned gift or surprise is worth a lot more than a bunch of flowers and a card from a petrol station grabbed at the last minute.

The same goes for gifting and rewarding employees. There are different ways employers can think about rewarding their teams this Christmas and, surprisingly, HMRC offers some help in this area.

The Trivial Benefits exemption allows you to give employees tax-free, non-cash gifts of up to £50 per person. So what kind of gifts are we talking about?

The best, most flexible way to give using this provision is gift cards or e-codes. The team at Love2shop Business are the experts in this area. For decades they have been working closely with more than 150,000 employers across multiple sectors, delivering gift card and contactless e-gift card products that allow you to give the gift of choice to your team.

Avoid the Christmas party pressure?

The traditional Christmas party is a festive staple but with the increased cost of living crisis still affecting everyone, would your employees thank you for giving it a miss?

While research from events experts Togather reveals that the average cost-per-head to a business for a works Christmas party is £70, there are deeper costs for your employees to consider.

Even if as an employer you plan to cover the entire cost of a meal, venue hire and drinks, your team will still face the cost of taxis or accommodation, outfits, and other additional expenditure they probably haven’t planned for. The rising cost of living means many find it harder to afford a big night out, so perhaps this year it’s worth looking at a different approach.

Small gifts, big rewards

In 2022, Love2shop published its first Employee Value Report following a UK-wide survey of workers. This found that almost 10m UK workers – around a third of the total workforce – felt undervalued at work.

This coincided with the rise of the phenomenon known as the Great Resignation’. This saw an increasing number of people willing to leave jobs where they didn’t feel appreciated or sufficiently well rewarded.

Consequently, a hefty 74% of dissatisfied employees, according to the study, were ready to up sticks and look for another job.

The good news, however, was that for those employers willing to give a little, the benefits were huge. The report found 76% of employees felt valued or recognised when their employer spontaneously gave them a gift, with 52% adding that the feeling of value it gave them made them more productive.

It also discovered that 60% of employees ranked days off, flexible working and multi-retailer gift cards as the best forms of workplace gifting. They are proven to be a powerful addition to any staff retention strategy.

Love2shop is one of the UK’s leading gifting brands. Offering, gift cards, contactless digital e-gift cards and physical vouchers, Love2shop products are accepted by around 150 retailers nationwide.

These include well-known brands such as Marks & Spencer, Iceland, Matalan, Argos, Costa, Harvester, Tui, Jet2Holidays and many, many more.

Bring some festive cheer

One of the more interesting aspects of the Employee Value Report was an insight into how people used their gift cards – with many putting them towards groceries.

Of course, most will still use them to purchase a treat for themselves or their loved one but it was a sign of the economic climate we are in that using gift cards to help offset the weekly food shop – or even their Christmas dinner!

So planning ahead to ensure your employee Christmas gifts are sorted soon means you can present them earlier. This will help your team plan to reduce the cost of Christmas and bring a whole new dimension to the ‘season of goodwill’. A gift card today is much more than just a token of appreciation. It can provide a lifeline at Christmas, a time of the year when many people find their finances squeezed.

Beat the rush

As we stated earlier, proper planning is essential when it comes to getting rewards right. The closer we get to Christmas, the more lead times and postal pressures can have an impact. There is also a level of expectation from employees today around workplace gifting and appreciation. According to Love2shop retailer Marks & Spencer: “As well as elevated business demands, employee expectations have increased, too.

“Staff are no longer content with a bottle of wine or box of chocolates from their employer at Christmas. They expect to be treated to thoughtful gifts regularly throughout the year – to reward performance, celebrate special occasions and ‘just because’.”

The Love2shop Business team are here to help. Start thinking about your Christmas rewards programme today, even if you are sat on the beach, and get in touch with our team to discuss our range of products and services.

The clock is ticking – the deadline to order Christmas gift cards featuring your own business branding or any personalised features is October 20.

Employers and managers are busy with what is happening today, of course. But that is all the more reason to plan our Christmas rewards in advance and ensure we don’t put ourselves under more pressure as the festive season approaches.

Rewards are a powerful motivator when it comes to productivity and staff retention. Give well thought-out rewards to your team and they are more likely to reward you with a motivated and driven workplace.

For more information or to contact the team visit business.love2shop.co.uk.

3 ways to maintain productivity if budgets get cut in 2023

With many HR professionals fearing budget cuts in 2023, how to keep stressed and struggling staff motivated so that your business comes through the recession strong is a real concern.

Across the UK economy, we are seeing workers take action because they are unhappy with their proposed pay awards – and a recent study shows that more discontent could be coming.

Budget cuts

According to a study by HR software company Personio, 55% of HR managers are expecting budget cuts in the coming months and 50% say their senior leadership team doesn’t prioritise employees.

These are worrying stats, as restricted budgets mean low or no pay rises or rewards – which has a direct impact on productivity.

Love2shop’ own research this year revealed that 52% of employees feel their output increases when they feel valued by their employer – so how can you maintain or increase productivity when faced with lower budgets?

Here are three tips to help maintain productivity during times of change and uncertainty.

Stockpile rewards

Rewards don’t have to be expensive to have a big impact – and some can be secured now to carry a company through until the next budget review.

Gift cards like Love2shop can be given as tax-free rewards up to the value of £50 per employee, and are a great way to show appreciation on an ad-hoc basis.

As the end of the financial year approaches, you can buy in gift cards in bulk now  so  if your business tightens the purse strings after April, you have enough  rewards to keep employees feeling motivated and valued well into 2023.

Don’t sacrifice the ‘Great Place to Work’ mentality

Everyone knows how the world of work changed through the pandemic, and hybrid models of working are more popular than ever. Keeping employees motivated and happy is not all about money, but ensuring they are happy.

When it comes to work culture, shifting again – either to a full work from home model to save office costs or a full office-based model to utilise your commercial space – is likely to have a negative impact on output.

In research conducted by employee review site Glassdoor, 58% of hybrid workers said their productivity was increased as a result of the working arrangements, while the same proportion said it had also helped them manage the cost of living crisis.

Give benefits that make a difference

From ‘office dog days’ to dress-down Fridays – some rewards and benefits just don’t cut it, especially in this current climate. Instead, look at other ways you can meaningfully benefit your workforce. For example, fresh fruit deliveries or ‘pizza Fridays’ have a real benefit by helping people save on food spend. Take that one step further and offer them an Everyday Benefits Card – a pre-payment card which offers a 7.5% discount on card loads and can be spent wherever Love2shop gift cards are accepted.

What’s more, employees can keep loading them up – always with the discount – to enjoy savings on everyday essentials all year round.

Want to make sure your business offers cost effective, meaningful employee benefits into 2023? Visit www.highstreetvouchers.com to find out more.

 Everyday Benefits Cards and Love2shop are flexecash products. Flexecash is the prepaid card platform that issues flexecash Love2shop Cards. This facility is provided by Park Card Services who are Authorised and Regulated by the Financial Conduct Authority to issue electronic money. FRN: 900016.

Love2shop Cards are regulated by the Financial Conduct Authority and as such we may need to complete an electronic identity check.

Read our previous blogs…

What is customer acquisition
50 Employee Perks
What is customer acquisition

How you and your team can both reap the rewards of a culture shift

It can start with something as simple as ‘thank you’.

Motivation through rewards isn’t a new idea. The notion that ‘people respond to incentives’ is a cornerstone of economics. Each new generation reinvents the concept. One of the buzz phrases out there right now is ‘nudge theory’.

This is based on the idea that you can influence the behaviour of individuals by changing what has been called “choice architecture”. In Liverpool, a behavioural science company was asked to install audio-visual prompts at a dangerous road crossing in the city centre. They used ‘embedded nudges’ to encourage safer crossing by pedestrians.

There is no doubt that subtly manipulating human behaviour has a place in specific settings such as road safety – but it seems cold and transactional. It isn’t very collaborative.

Moving away from transactional dynamics

Millions of people spend a significant proportion of their lives in their workplace. It is how they pay their mortgages, put food on the table, heat their home and are able to do the things they enjoy, whether that is socialising, eating out, going on holiday or something entirely different.

We accept that we have to graft a little to get the things in life we need and want. The traditional view is that work is a mainly transactional concept: we turn up and do a job for our contracted time and we receive money in return.

But given how much time we spend at work, it is not unreasonable to expect to spend those shifts in an environment that makes us feel welcome, values our ideas and input and acknowledges our hard work.

Prompting productivity

Study after study has shown workplaces that create this kind of environment are more productive and more likely to retain talented people.

It was, therefore, surprising to find out how many employees in the UK feel undervalued at work. According to a new survey, 10m people across the country are unhappy in their jobs with an incredible 79% of employees saying they would take a job elsewhere if given the opportunity.

Corporate rewards and employee recognition specialist Love2shop carried out the study. It also found that just 12% of employees ‘strongly agree’ that their employers are generous.

Love2shop organises reward and recognition programmes for both employees and customers in partnerships with firms and organisations in multiple sectors. Its reward services include the popular Love2shop brand, which offers physical or digital vouchers that can be spent with more than 150 leading consumer brands.

But a rewards programme has to be more than just a manager handing a voucher to an employee who has completed a piece of work. People want to feel genuinely valued and appreciated. That requires a culture shift within the organisation.

Small gestures have a huge impact

 In a discussion on the Road to Recognition: How to make employees feel valued organised by HR Magazine, Nebel Crowhurst, Vice-President of international education partnering organisation Into University Partnerships, said even the smallest gestures can have a huge impact.

She explained: “The things that really stand out, sometimes, are really small moments when someone can just say ‘thanks’. That thanks can be for the tiny things when you’re having a difficult time.

“Maybe someone notices you struggling and says ‘what can I do to help you?’ or ‘thanks for that really great piece of work that you did.’

“No matter what your role in a business, it’s just really nice when you have that feeling of someone saying thank you for that real ‘in the moment’ appreciation. Those moments that come from all different directions are what make a difference. People feel cared for and feel like they belong.”

Making people feel connected

Also on the panel was Stuart Curtis, senior director of global talent development at Workhuman. He said an effective recognition programme can also help more introverted employees feel more part of the team

“Investing in recognition also helps people who are highly introverted and don’t like to talk about themselves,” he said. “It’s got to be authentic. It can’t be generic, it can’t be copy and paste. Done right, the impact that has is just incredible in somebody’s life.

“People who are recognised frequently are 70% more likely to report thriving in the rest of their life because it gives some incredible feeling. They’re also five times more likely to connect that success to the culture of your organisation.”

Once you have started to establish a business culture that is both inclusive and nurturing, building on that with tangible rewards can create a powerful offer that can help create a productive and dynamic environment.

Strong results, low cost

Frank Creighton, Director of Business Development at Love2shop, said: “The extent to which UK workers feel undervalued and under-appreciated is worrying. The fact that one-third of staff feel undervalued should be a massive wake-up call for UK business.

“How undervalued employees are resolving this situation poses even greater concern. Our report indicates that many will continue to vote with their feet by finding a business that does appreciate them.”

This unwillingness by some employers to value their people has led to the rise of a phenomenon known as the ‘Great Resignation’. With the number of job vacancies at an historic high, people are seeking new jobs in ever greater numbers. This is bad news for staff retention and business continuity – and ultimately, expenditure.

“This ongoing nationally recognised trend is costing companies a huge amount of unexpected expenditure in recruitment, training and time,” added Frank. “That’s why it’s so important for more businesses to start making staff feel appreciated – by changing their attitude towards rewards.”

Attract, retain and engage through rewards

Love2shops offers a choice of multi-retailer gifting rewards, helping businesses attract and retain employees and customers.

With its award-winning digital platform, Love2shop also enables clients to plan, launch, communicate and maintain incentive or reward programs with minimal effort while delivering performance improvement.

Love2shop’s Everyday Benefits Card is already proving invaluable for employers who want to support their staff during the cost of living crisis. It offers a 7.5% discount on card loads to employees, helping them reduce their day-to-day spending.

Appreciate has calculated the average family can save more than £1,300 a year via the Everyday Benefits Card. It can also help with one-off purchases which is useful with Christmas just around the corner.

Visit love2shop.co.uk to learn more about how Appreciate can help your business introduce a reward and recognition programme that is cost-effective, simple and right for you.

Everyday Benefits cards and Love2shop are flexecash products. Flexecash is the prepaid card platform that issues flexecash Love2shop Cards. This facility is provided by Park Card Services who are Authorised and Regulated by the Financial Conduct Authority to issue electronic money. FRN: 900016.

Love2shop Cards are regulated by the Financial Conduct Authority and as such we may need to complete an electronic identity check.

Read our previous blogs…

What is customer acquisition
50 Employee Perks
What is customer acquisition

Cost of living crisis may fundamentally change the employer-employee relationship

Cost of living crisis may fundamentally change the employer-employee relationship

UK inflation is now in double figures, hitting 10.1% in July, and the Bank of England is warning of 13% by the end of the year.

Millions of people are facing a tough autumn and winter. It seems now the cost of pretty much everything is rising – filling up your car, buying groceries. And the projected cost of powering and heating our homes reaches ever more eye-watering levels.

People are struggling now and are likely to find their incomes squeezed even more over the coming months. However, for some people, extra help is coming from what perhaps they might see as an unexpected source – their employer.

For generations of people their relationship with their employer was quite simple. They would come into work each day for a set number of hours and would be paid accordingly for that time. For some there might be bonuses.

The corporate mantra ‘our people are our greatest asset’ may have been trotted out every now and again but such declarations were often met with an eye-roll from overworked workers. As far as they were concerned the relationship was purely transactional.

When employers showed people they were their greatest asset

In the years leading up to the COVID-19 pandemic there were signs of a cultural shift. More enlightened employers started to talk about ‘wellbeing’. No doubt this was partly inspired by multiple studies showing mental health issues were costing UK plc billions each year in lost productivity.

Environmental Social and Governance (ESG) came to the fore. This asked what companies were doing to cut carbon emissions, address diversity and, crucially, focus on the wellbeing of their teams. Investors are now increasingly looking at what ESG framework a business has in place before they part with their money.

This new culture of enlightenment accelerated during the pandemic. Firms, large and small, simply had to demonstrate they had procedures in place to minimise the risks to their staff. If they wanted to keep operating, they had no choice but to put protections in place.

And it could be argued the cost of living crisis is one of the first big tests for ESG. Directors and HR departments are looking at their staff and they are seeing people struggling to make ends meet. A growing number of businesses are realising they can’t just say ‘well, that has nothing to do with me’.

Wage stagnation is prompting employers to respond in new ways

We are seeing a rise in industrial disputes with unions pushing for significant pay rises and some companies, at least initially, resisting. However, there is a number of employers who are stepping up to the plate. Car maker, Rolls Royce, is giving employees an extra £2,000 in cash. Banking giants, Barclays and Lloyds, are doing similar.

But this cultural shift is about much more than cold hard cash handouts, as welcome as they are. The most forward-thinking employers are taking a more holistic approach to fostering a workplace culture that makes people feel valued through the good and bad times. Creating relationships that go beyond the transactional.

Love2shop is now working with employers and their HR teams across multiple sectors. It is helping them to generate a positive culture by making people feel valued, recognised and rewarded.

“Love2shop vouchers are truly valued by our employees for the sheer variety they offer.”

One such business is Evri. A home delivery specialist, Evri has prospered thanks to the boom in e-commerce. It delivers packages to people’s homes, workplaces, as well as to ParcelShops and Lockers, seven days a week. It delivers more than 600m parcels a year on behalf of retailers including Next, ASOS and John Lewis.

Thanks to Evri’s rapid growth it now employs 6,500 people across the UK. It wanted to establish a rewards programme and approached Love2shop for help.

Working together they established the company’s ‘My Rewards’ programme using a combination of both Love2shop Digital Reward Codes and paper Love2shop Gift Vouchers.

Alongside the Love2shop Digital Reward Codes and paper Love2shop Gift Vouchers, there is a suite of products including Love2shop Contactless. Love2shop is also accepted by more than 150 leading UK consumer brands including Wilko, Iceland, Matalan and Argos, and Marks & Spencer (through exchange). People can use them to pay for everyday essentials and for little luxuries.

Evri’s My Rewards platform allowed colleagues to award one another Reward Points for their achievements at work to eventually be exchanged for prizes. It also frequently offered ad-hoc recognition, or ran on-site competitions, across their sites.

Rewards needed to be kept simple to redeem because many Evri employees speak English as a second language. This can present a challenge if a redemption process is complex or involves lots of text instructions.

Love2shop’s digital platform allows businesses to easily scale up

With such a diverse workforce, it was important that a broad variety of rewards was available through the scheme. And, because of its ongoing growth, Evri required a reward which could easily scale to service an ever-expanding workforce.

Evri’s Internal Reward Team, implementing the My Reward platform, also needed fast order turnaround to manage the demand from employees during busy staffing periods.

Reward Codes easily integrate with Evri’s My Rewards system while keeping simplicity a priority. Delivered by email, and redeemed without registration, they were the perfect fit for Evri’s platform and their staff’s needs.

Paper Love2shop Gift Vouchers make for excellent on-the-spot and ad-hoc rewards. They’re ideal for audiences with limited or differing computer skills or access to the Internet.

Sarah Woolley, a Reward Specialist at Evri, said: “Love2shop provides a quick, easy and reliable service and their Love2shop vouchers are truly valued by our employees for the sheer variety they offer. There really is something for everyone.

“The end-to-end process from ordering reward codes or vouchers and awarding these to employees is easy to navigate and quick, which works really well for us as we are such a fast-moving business. I would definitely recommend Love2shop to anyone looking for a flexible and comprehensive reward solution.”

Shift in workplace culture could ease burden of cost of living for employees

Many people across the UK will struggle to pay their bills in the coming months. It is a tough time for sure but what hopefully will emerge from this challenging time is a genuine shift in workplace culture.

Smart businesses are now recognising that the traditional relationship between employer and employee is changing. People want to be paid well but they also want to feel like they are part of an organisation that values them as people as well as the skills they bring to the job.

Companies that fully embrace this new way of doing business will create happier and more highly-motivated workforces as well as profitable and successful businesses.

You can read the Evri case study here.

Read our previous blogs…

What is customer acquisition
50 Employee Perks
What is customer acquisition

Cost of living rise presents big challenges – and there are ways to mitigate the impact

Evidence of the UK’s worsening cost of living crisis is becoming impossible to ignore – it is there in the data and in countless anecdotal examples.

One high street butcher, Raymond Millar, reports that his customers had already started saving for their Christmas dinner in July. His savings scheme that allows people to buy their meat for the festive season doesn’t usually start until September.

Then there is the GP, Dr Laurence Dorman, who for more than a year has been offering food vouchers to his patients. He is now giving them out with increasing frequency. Dr Dormam told the BBC the cost of living crisis could have “massive, profound implications” for patients’ health.

It feels like the price of everything is on the rise. As we emerged from the pandemic supply chains struggled to keep up with demand. This caused an initial spike in inflation and now the Russian invasion of Ukraine has accelerated the crisis.

Energy costs push inflation upwards

Russia is a major global source of oil and gas and the war has put huge constraints on supply. From June 2021 to June 2022 gas prices for UK households soared by 95% and electricity prices by 54%. The UK’s wholesale electric price is linked to the price of gas.

From October 1, the energy price cap will go up further. The price cap is a mechanism that sets the maximum amount that suppliers can charge in England, Scotland and Wales. From October the typical annual gas and electricity bill is likely to reach £3,358, according to consultancy Cornwall Insight.

In contrast, in October 2021 the average annual bill was just £1,400. And Cornwall Insight is forecasting this could go above £4,200 by January 2023. Millions of people are wondering whether they will be able to afford to switch the heating on at all this winter. This may dampen the enthusiasm from some for working from home.

Finance and consumer rights guru Martin Lewis, says: “This is a national crisis on the scale that we saw in the pandemic.”

Martin, and many others, are now calling on the government to take urgent action to soften the blow. From September it is likely that, whoever is prime minister, whether that’s Liz Truss or Rishi Sunak, will be forced to act. Both have been vague on the issue during their campaigns. But once they take office, the pressure to act will be irresistible.

Inflation is now above 10% and the Bank of England is projecting it will hit 13% in the next few months, tipping the UK into recession. Food prices are rising rapidly in the shops. Who can forget the price of a tub of Lurpak surging above £9 in July?

Ukraine impact felt in the supermarkets

Again, the conflict in Ukraine is having a major impact. Ukraine is a leading exporter of essential commodities such as sunflower oil, grain, maize and wheat. The United Nations has warned global food costs could rise by 20%. The rising price of oil means the cost of moving food around is also much higher, adding to high prices.

Rising costs are also hitting businesses which are in turn facing the dilemma of whether or not to pass the costs onto their customers. Some cafes, bars and restaurants are considering reducing their opening hours to reduce outgoings, according to a study by eEnergy and Censuswide.

And even nipping out for a sandwich in your lunch break is now becoming more expensive. In the last few weeks both Boots and Co-op have hiked the prices of their meal deals. Outside London, Boots has put the price up from £3.39 to £3.59. In London it has gone up from £3.99 to £4.19.

Co-op’s meal deals have jumped in price from £3.50 to £3.75. And the nation’s favourite bakery chain, Greggs, is warning of rises of up to 9% on some products in the coming months.

There is upward pressure on the cost of getting to and from work. Motorists have already seen petrol prices at the pumps rocket. And public transport users face further unpredictability. Train tickets prices rise each January based on the retail price index from the previous July, plus 1%. This means commuters could face 12% fare rises in 2023.

Although still low by historical standards, interest rates are also on the rise. At the time of writing the Bank of England has pushed up rates to 1.75% from 1.25%. Those on fixed-rate mortgages have some protection for the moment. However, the average monthly cost of a tracker mortgage has increased by more than £160 since December 2021.

Simple actions that make a difference 

There are steps people can take to mitigate some of their daily outgoings. Sharing car journeys into work with colleagues could make a significant difference to fuel costs. As could using park and ride schemes. And although grocery prices are rising, taking your own lunch into work will always be cheaper than buying a sandwich.

And many coffee shops run loyalty schemes where you get a free hot drink after your card’s been stamped so many times, or a reduced price if you use a reusable cup. These smaller benefits can make a difference over time.

There are also things employers can do. There is an increasing number of businesses which are being pro-active. According to the Living Wage Foundation, 10,000 employers in the UK have now committed to paying the Real Living Wage. At £9.90 for most of the country and £11.05 in London, this is higher than the mandated National Minimum Wage.

In recent weeks there have been multiple reports of companies pledging one-off financial payments to help their people deal with the cost of living. One of those is Love2shop, which has offered a payment to all of its employees.

And the company is doing its bit for the wider community by partnering with digital payment business PayPoint. This agreement will see both parties expand their product range to provide local authorities with a new way of servicing the most financially at-risk people.

Employers can do their bit to help

Love2shop is also working with businesses across the country to help them offer real financial rewards and incentives through its Love2shop gifting products. Given the broad range of retailers available on Love2shop, it allows employers to meaningfully contribute to their employees’ cost of living dilemmas if that’s how they choose to spend their gift cards.

As well as the ‘treat’ opportunities with a Love2shop Gift Card, it’s also accepted by more than 150 leading UK consumer brands including Sainsbury’s, Argos, Tesco, Wilko, Iceland, Matalan, New Look, and Argos. So people can choose to buy everyday essentials or for those little luxuries.

With the new school year about to start, a multi-retailer gift card could offer great savings on the price of school uniforms or other essential items such as school shoes or a PE kit.

This is also the time of year when we start thinking about Christmas. People could use their gift card to get a head-start and buy gifts in advance, taking away some of the stress normally felt in November and December.

Some employers may be able to negotiate cheaper corporate discounts with local car parks to reduce parking costs, or allow more people to work from home when practical – if the costs don’t outweigh the costs of going to work considering the rising fuel costs come winter.

There are tough times ahead but employers can make a big difference to the lives of their employees for a modest outlay.

If you can see how Love2shop reward and recognition products could help your business, contact our business team today. Email [email protected] or call  0344 375 0739.

Read our previous blogs…

What is customer acquisition
50 Employee Perks
What is customer acquisition

Turning The ‘Great Resignation’ Into The ‘Great Retention’

The ‘Great Resignation UK’ isn’t a new term that’s emerged in the last few weeks, it’s the worrying, new term that deftly describes the global response of workers to the Covid pandemic, company culture, wage stagnation and ongoing cost of living crisis. It is the précis for: a mass resignation, change of jobs, search for a new way of life, desire for hybrid working, better pay and improved job satisfaction. Welcome to the challenges of 2022…

In the US, it’s called ‘The Big Quit’, with Microsoft Work Trend Index (2021) saying, “With over 40 per cent of the global workforce considering leaving their employer this year, a thoughtful approach to hybrid working will be critical for attracting and retaining diverse talent.” In Germany last summer, over one-third of the country’s companies reported a staff shortage, while the UK reported more than 1 million vacancies were available. So what does this summer look like for the UK’s staff retention?

HR Professionals Are Feeling The Burn

Most professionals working in HR, recruitment, talent acquisition or in sectors affected by the ‘Great Resignation’ will feel the new pressure to understand how to improve their company’s chances to retain and recruit staff.

Love2shop has one of the UK’s best-selling reward and recognition platforms. In the last year, Love2shop has increasingly been approached by a raft of sectors to discuss how their gifting rewards can be used to galvanise remuneration packages to attract new talent (and retain it), or more recently, help recognise the cost of living challenges being faced.

Love2shop Retailers - Iceland John Lewis Argos Heron Foods

Through the enormous choice of retailers and brands on the Love2shop gift products – stretching from luxury ones like John Lewis for a ‘treat’ or essential shopping brands such as Iceland, Argos or Heron Foods – Love2shop can provide ‘something for everyone’. This allows companies to buy in volume but not limit anyone from finding something to suit their needs.

It also reflects well on a company when it allows its employees to choose. When companies reward with an actual product, (think bottles of bubbly or bunch of flowers), it means an essential food shop is out of the question – and that might serve employees better right now. Equally, you never need to know so they can do it with dignity – and gratitude.

Four Million US Workers Have Quit Jobs Since 2021

The gravity of the job situation can’t be over-emphasised; many companies, large and small, face very real challenges to business growth as a direct result of being under-resourced and unable to attract into their industry the right sort of people. In the US, for instance, over four million workers quit their jobs since the post pandemic reset began in 2021. And in some global sectors, the average pay has been forced to sharply rise making smaller companies less able to compete in the recruitment face-off.

Boost Packages And Attract Staff With Reward and Recognition

How do you compete in the smaller pools of talent? Or engage and support your employees? Are there internal conversations exploring how to help them during this cost of living challenge? Now is a good time to make some decisions about quick but meaningful fixes that will retain and engage loyal employees or galvanise monthly income as its value dwindles in the face of our economic situation. And if you do want ‘something for everyone’, please contact our business team – everyone’s a good egg and happy to walk you through ideas.

Read our previous blogs…

What is customer acquisition
50 Employee Perks
What is customer acquisition

The crucial trick to motivating and engaging your remote teams

A year ago, a great deal of blog space was still being dedicated to pondering and postulating about home working. How will we scale security? Will employees be motivated at home? Will our company culture suffer? Will productivity take a nosedive?

A year later, those questions are going through a global stress test. According to YouGov, 38% of the pre-crisis workforce are now working at home. The interesting part is, they don’t particularly want to go back, either.

A massive majority of workers simply do not want to go back to the office full-time, according to some recent research by Okta. And that’s while the rest of the world slowly takes the shape of normality.

Eggs and flour are regular features on the supermarket shelves again, along with your favourite craft beer and wines. You can even pop out for a pint and see your friends in the park. But the country’s staff aren’t gagging to give up remote working.

What this tells us is that we’re past the point of adjusting to a crisis. The shock has passed, and most of us are pretty happy with this version of “normal,” at least when it comes to our work. That means it’s time to address one of the downsides of a remote workforce – isolation. Our company, Love2shop, have had to address this ourselves and find a way to make sure everyone’s engaged and motivated at home.

Not just the chat and banter, and the office friends. But the sense of camaraderie, company culture, and the feeling that we’re all contributing to something wider than the narrow furrows we plough. The one thing any company can, and should, do to combat the feeling that staff are plugging away in their own little world is communicate.

Communicate to engage a remote team

If it’s not too gauche to blow our own horn, Love2shop, have done a great job of handling the sudden dispersal of our teams. At group, department, and team levels, we have tactics to keep employees engaged and connected.

Group-level communications

Weekly round ups

Every week, Group and Human Resources put together a round-up of news and views from around the business and push it out to staff. That might include blogs written by people in our company, surveys to get opinions and feedback from staff about their work and their response to Group efforts, news on how the business is responding to COVID-19 developments, and any human resources developments that might affect staff.

Podcasts

Some of the leadership figures around Love2shop have been putting together podcasts talking about what’s happening in their corner of the Love2shop universe. That might be our senior leadership team fielding questions from the staff, our design managers talking about our latest product developments, or even just some stories of kindness to cheer everyone up.

Team/department-level

Meetings are not the word that fills everyone with the sense of thrill and wonder, we know. But we’re not trying to blow anyone’s socks off, we’re trying to keep everyone connected to each other.

Weekly meetings

Weekly meeting are where department-level discussions happen. They’re where we talk about what the individual teams that make up the wider departments are doing, what projects are being delivered, and how we’re performing as a division against our targets. We also run through news, introduce new hires, and talk about what’s happening at Group level and how it might affect our day-to-day work.

Daily meetings

Our daily catch-ups give us a chance to see some friendly, familiar faces, talk about what we’re doing inside and outside of work, gripe about some things, gloat about others. It’s also crucial for making sure everyone is on the same page with their tasks.

Which is useful because one of the of the downsides of working remote is that it’s hard to just turn to someone and ask a question. It’s just that much harder to do that at home.

Having a time every day where you can ask some stupid questions to make sure everything is going in the right direction gives you a bit of psychological runway. That runway pushes back doubt and uncertainty, letting staff get through their work with confidence and satisfaction about their efforts.

Don’t let grumbling put you off

You might be thinking “everyone hates meetings though”. Which might be a fair point, but in our experience everyone’s still on time for them, which wasn’t always the case when they were face to face. And they still contribute.

We’d happily err on the side of having one meeting too many, one podcast too many, one email too many, than risk staff feeling like they’re twisting in the wind or not valued.

And ultimately, that’s what why communication and inclusion produces motivation and engagement. We’re putting every day, every task, every role into a wider context. Showing that other colleagues appreciate and depend on their work, and demonstrating that what they’re doing has value.

Cash-value rewards, recognition software, and incentive systems do work, but only prosper long-term when employees are motivated by more than a transaction. That’s why you need to embrace communication to keep engagement and motivation in good supply in the home office.

It’s not always fancy, but it is effective

The importance of talking and communicating with your staff can’t be understated. These are simple tactics, but sticking with them is how you’ll be able to communicate culture, talk about your values and make sure everyone feels connected.

Like we said in another blog recently, you can’t put this genie back in its bottle. We all know now that we could have done this before. It just won’t be possible to tell a workforce in the future that home working isn’t realistic. At least not with a straight face.

Baking these habits into your company now is how you’re going to keep, and strengthen, company culture and staff morale as you navigate the world during, and after, COVID-19.

As always, if you want to talk about motivating and engaging your staff, get in touch. We’re always happy to chat.