Five ways your business can mark the Coronation of King Charles III

The bank holiday for the Coronation of King Charles III is upon us. Across the UK people are preparing to mark the occasion with street parties, family gatherings and more.

Given we’ve not seen a coronation since 1953, how can your businesses join in with the festivities in a positive way – can this historic event help strengthen your relationship with your employees?

We’ve compiled a list of five ways to bring the coronation to life in your workplace – from themed events to spontaneous gifts – to help you make the most of this rare event.

1: Host a coronation-themed team lunch

Employees want to know they are valued, both for their contribution to the business and as individuals. Holding a coronation-themed lunch is a great opportunity to get together and catch up with our colleagues on a personal level.

You can even enjoy decorating your workplace with bunting and flags together to really get into the spirit of the occasion.

2: Help them celebrate with a surprise gift

The extra bank holiday, as well as the expected national celebrations, may leave some employees worrying about whether they can afford to take part. Others may simply be grateful for a mid-month boost.

Consider offering staff a one-off gift to celebrate the occasion. Under HMRC’s Trivial Benefits rules, we can give each employee up to £50 in gift vouchers tax-free, helping them make the most of the coronation weekend.

Order Love2shop Contactless Gift Cards through www.highstreetvouchers.com to be delivered straight to their inbox the same day, so there is no waiting for the post!

3: Organise an environmental team away day

Before ascending to the throne, King Charles III was a great supporter of environmental causes and charities – and he remains so.

If taking time out is not possible – for example hospitality and retail will be extremely busy over the bank holiday – arrange a team away day later in the month instead. Supporting a local environmental project is the perfect way to celebrate the coronation – plus it’s inclusive as anyone who really isn’t interested in the Royal Family can simply enjoy helping out.

The Wildlife Trusts is a collection of grassroots voluntary groups dedicated to making a positive impact on the environment. Supported by the Prince of Wales Charitable Fund, search for local opportunities to volunteer with them here: www.wildlifetrusts.org/closer-to-nature/volunteer

4: Give them an early finish

There is an extra bank holiday this month, but an unexpected early finish to start the celebrations early on Friday is a great way to help employees start the weekend.

Whether they are preparing for a street party or hosting family or friends, the extra time will ease any stress they feel about being ready for the party.

5: Host a charity fundraiser

The King and Queen Consort are supporters and patrons of numerous charities, so why not have a little fun raising money for one of them?

From a bake sale to a step-count challenge, even a sponsored walk later in the year. Whatever works for our colleagues, fundraisers can be a great way to have fun as a team and increase the feelgood factor at work!

We can support young people to find work or start their own business by donating to the Prince’s Trust – a charity founded by King Charles III.

Alternatively charities that have shared connections to the King and Queen Consort in the past have included Barnado’s and the National Literacy Trust.

However we choose to mark the coronation – or help staff enjoy the extra bank holiday – spontaneous shows of appreciation and gifting at work can have a significant impact on productivity and employees sense of value.

Recent Love2shop research revealed that 52% of employees feel their productivity improves when they feel valued by their employer. With an extra day off this month, that’s surely a good thing!

 

3 ways to maintain productivity if budgets get cut in 2023

With many HR professionals fearing budget cuts in 2023, how to keep stressed and struggling staff motivated so that your business comes through the recession strong is a real concern.

Across the UK economy, we are seeing workers take action because they are unhappy with their proposed pay awards – and a recent study shows that more discontent could be coming.

Budget cuts

According to a study by HR software company Personio, 55% of HR managers are expecting budget cuts in the coming months and 50% say their senior leadership team doesn’t prioritise employees.

These are worrying stats, as restricted budgets mean low or no pay rises or rewards – which has a direct impact on productivity.

Love2shop’ own research this year revealed that 52% of employees feel their output increases when they feel valued by their employer – so how can you maintain or increase productivity when faced with lower budgets?

Here are three tips to help maintain productivity during times of change and uncertainty.

Stockpile rewards

Rewards don’t have to be expensive to have a big impact – and some can be secured now to carry a company through until the next budget review.

Gift cards like Love2shop can be given as tax-free rewards up to the value of £50 per employee, and are a great way to show appreciation on an ad-hoc basis.

As the end of the financial year approaches, you can buy in gift cards in bulk now  so  if your business tightens the purse strings after April, you have enough  rewards to keep employees feeling motivated and valued well into 2023.

Don’t sacrifice the ‘Great Place to Work’ mentality

Everyone knows how the world of work changed through the pandemic, and hybrid models of working are more popular than ever. Keeping employees motivated and happy is not all about money, but ensuring they are happy.

When it comes to work culture, shifting again – either to a full work from home model to save office costs or a full office-based model to utilise your commercial space – is likely to have a negative impact on output.

In research conducted by employee review site Glassdoor, 58% of hybrid workers said their productivity was increased as a result of the working arrangements, while the same proportion said it had also helped them manage the cost of living crisis.

Give benefits that make a difference

From ‘office dog days’ to dress-down Fridays – some rewards and benefits just don’t cut it, especially in this current climate. Instead, look at other ways you can meaningfully benefit your workforce. For example, fresh fruit deliveries or ‘pizza Fridays’ have a real benefit by helping people save on food spend. Take that one step further and offer them an Everyday Benefits Card – a pre-payment card which offers a 7.5% discount on card loads and can be spent wherever Love2shop gift cards are accepted.

What’s more, employees can keep loading them up – always with the discount – to enjoy savings on everyday essentials all year round.

Want to make sure your business offers cost effective, meaningful employee benefits into 2023? Visit www.highstreetvouchers.com to find out more.

 Everyday Benefits Cards and Love2shop are flexecash products. Flexecash is the prepaid card platform that issues flexecash Love2shop Cards. This facility is provided by Park Card Services who are Authorised and Regulated by the Financial Conduct Authority to issue electronic money. FRN: 900016.

Love2shop Cards are regulated by the Financial Conduct Authority and as such we may need to complete an electronic identity check.

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What UK consumers want from their company this Christmas and beyond?

Every year we explore what employees want from their employers at Christmas, and beyond, and how you can get workplace gifting right – but in 2022 and 2023 it’s more important than ever.

From high earners to apprentices, inflation and recession are having a significant impact on household budgets and lifestyles. Many workers – even those considered to be in well-paid jobs – have swapped where to eat out for where’s the best value for groceries. Rising costs of energy and goods means the money people may previously have splurged at the shops is now going towards increased bills.

With workers under stress, how can you make sure that your Christmas gifting and your general day-to-day reward and recognition programmes are  well-received and makes a real difference to your employees? And importantly, as businesses also face rising costs, can you do it within a strict budget?

Is there still time to deliver a little something for Christmas 2022? Yes – who would turn their nose up at a digital gift card?

Why should you gift employees?

Many business owners may be reconsidering giving employee gifts this year, (Christmas or otherwise), thinking instead about saving money amid the challenging economic landscape. Others may simply not believe in employee gifting – feeling that the salary individuals receive  for their work is reward enough.

But research commissioned for the Love2shop Employee Value Report this year has revealed that 10 million UK workers – around a third – feel undervalued at work and 79% of those are looking for an alternative job.

Compare that to the fact that 76% reported they felt valued or recognised when their employer spontaneously gave them a gift and you can see that getting gifting right is key to retaining talent and reducing recruitment costs. Bear in mind that the vast majority of those looking for a new job have said that they are willing to stay in return for a simple sign of appreciation. It’s like the old adage: Ps and Ts go a long way.

Don’t know what to gift? Listen to your workforce

The Love2shop Employee Value Report for 2022 found that  60% of employees ranked days off, flexible working and multi-retailer gift cards as the best forms of workplace gifting.

While this is a consistent finding across such polls over recent years, our report found that, with the recession looming, 89% of workers awarded a multi-retailer gift card like Love2shop would not spend it on luxuries or experiences – in fact, they would use it to buy essentials like groceries, freeing up their cash to pay rising bills.

This is a clear indication of the growing pressure we all face and a sign that the most meaningful gift you can give as an employer this Christmas is something to help your colleagues get by.

It’s also worth remembering that small gifts up to £50 do not need to be declared to HMRC and are not subject to tax or National Insurance, which means no additional burden to your business.

A gift that lasts

With workers more likely to spend any extra money on just getting by, there is a certain employer satisfaction you can enjoy in offering a gift that helps them all year round – the Everyday Benefits Card lets a cardholder with an average family size to save over £1,300 each year

This is a prepayment card onto which you can load funds as a gift to each employee. The loaded funds are subject to a 7.5% discount – so every £100 loaded on only costs £92.50 – and employees can top up their funds all year with the same discount.

Their funds can then be spent in more than 90 outlets that accept Love2shop Gift Cards plus they can access additional savings on items like gift cards for major supermarkets, plus you can also pre-load funds onto their Everyday Benefits Card tax-free (up to the value of £50), to give them a little extra boost.

Over to you

If you haven’t set your Christmas staff gifts in stone yet, it’s worth taking a second to reassess your plans, especially during Christmas week when time is short and before you know it we’ll be in 2023. So if you need a quick fix, many business owners are ordering digital gift cards to bring a smile (and a sense of pride) to their teams.

If you want to talk about it, feel free to get in touch. We’ll be here to talk about Christmas right up until the 23rd of December.

Everyday Benefits Cards and Love2shop are flexecash products. Flexecash is the prepaid card platform that issues flexecash Love2shop Cards. This facility is provided by Park Card Services who are Authorised and Regulated by the Financial Conduct Authority to issue electronic money. FRN: 900016.

Love2shop Cards are regulated by the Financial Conduct Authority and as such we may need to complete an electronic identity check.

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Employee rewards don’t have to be taxing

Rewards aren’t just for Christmas – with the cost of living likely to remain at historically high levels in 2023 employers can offer a helping hand to their staff all year round.

However, business owners and managers may be concerned about both the cost and the possible tax implications of employee rewards schemes. It’s an understandable fear but one that is easily allayed.

We are now in an ultra-competitive recruitment and retention market. The smartest employers recognise there is more to keeping people happy and productive than just the headline salary.

Hiring and keeping the best people is critical to both business continuity and bottom-line profitability.

Creating a positive working environment where people feel safe and engaged to learn and grow is a big part of it. And offering real and tangible rewards is also a fantastic way to help people feel valued. Not convinced? There’s plenty of up-to-date research to back this up.

This year, corporate rewards and employee recognition specialist Love2shop published its Employee Value Report 2022. It found 33% of all UK employees feel undervalued at work. It added that 74% of people said they would look for a new job if they felt undervalued.

So, rewarding your teams leads to higher productivity, better staff retention and increased profits. What’s not to like? You may be worried about the cost of giving, but consider the cost of not giving.

Love2shop are the experts in this field. They have an impressive track record stretching back 20 years – partnering with more than 150,000 businesses to provide rewards and recognition for both staff and customers.

Via the Love2shop physical and digital gift platform and the Everyday Benefits Card, Love2shop offers a suite of options and tailor-made reward programmes.

But what are the tax implications for you and your employees, including those claiming in- work benefits? Rewards can have implications for tax and National Insurance Contributions (NICs) but there are exemptions.

Here are the facts from the experts at Love2shop…

 Remember the basics

  • Under HMRC’s ‘Trivial Benefits’ scheme a non-cash voucher (one that can only be exchanged for goods and services) up to the value of £50 is tax-free.
  • Non-cash vouchers are not considered as earnings when it comes to calculating Universal Credit

This last point is particularly important for firms that want to reward ‘gig economy’ workers that may operate on a freelance or casual basis. For example, a private hire taxi firm whose drivers are self-employed but who also claim Universal Credit.

HMRC’s Trivial Benefits rules are easy to understand and well worth knowing. As above, a non-cash voucher up to the value of £50 is tax-free.

However, to qualify for the exemption it cannot be a reward for service or recognition of employment. It cannot be included as a contractual obligation and there can be no expectation from an employee it will be offered.

Typical examples could be a voucher to recognise a cultural or religious festival such as Christmas, Diwali or Eid. It could be a voucher given to an employee for a celebration such as a birthday, wedding or new baby. Or perhaps for someone who is unwell.

Most importantly in this tough economic environment, the tax-free exemption applies when an employer wants to support their teams amid the cost of living crisis. This allows the opportunity to provide a lifeline in terms of vouchers for essentials such as food.

And it is vital employers are aware the exemption is not available for rewards that incentivise work performance such as meeting sales targets or to an ‘employee of the month’.

Long service rewards

Many employers like to offer rewards for long-serving team members and HMRC offers an exemption for precisely that scenario. It is useful to know that such a reward could be worth up to £1,000.

To meet the criteria, it must be in recognition of at least 20 years’ service and the employee must not have received a long service award in the previous 10 years. The value of the voucher can be no more than £50 for each year. Which means a 20-year service award could be worth up to £1,000.

Annual events

There are also HMRC exemptions covering annual events – this may typically cover a Christmas party or a summer barbeque. To qualify for the exemption, the event must be annual and has to be open to all employees.

The total cost per head can be no more than £150 (VAT inclusive) and, is it vital to note, this figure is the figure per year not per event. So if you held both a Christmas party and summer barbeque the combined aggregate value must be no more than £150 per head.

PAYE Settlement Agreements

So, we have learned about the £50 voucher limit and the other exemptions. But it is important to bear in mind that rewards or vouchers outside of those exemptions are considered taxable earnings by HMRC.

Employers would ordinarily report the face value of the voucher on the employees Form P11D so it can be recovered by HMRC by adjusting the tax code or via a self-assessment tax return. NICs are also payable on the vouchers during the pay period they are issued.

However, the good news from Love2shop is that there is another way in which employers can minimise the tax liability of their employees and avoid reducing the value of the rewards.

Employers can choose to enter into what is called a PAYE Settlement Agreement (PSA) with HMRC to settle the tax and NIC on behalf of their employees.

This is a binding agreement with HMRC whereby an employer agrees to settle the tax and NICs of its employee. It covers benefits that are considered “minor or irregular” or where it is considered impractical to operate PAYE.

HMRC generally considers non-cash vouchers to be irregular and allows them to be included on a PSA.

An Employer can apply to HMRC for a PSA by setting out in writing the benefits which they want to include and also the tax year in which they wish the PSA to start. The address is:

PAYE Settlement Agreements HM Revenue and Customs BX9 2AN

PSAs are what is known as “enduring agreements”. This means they will remain in place indefinitely until an employer formally cancels the arrangement. If you have a PSA agreement already in place that doesn’t include non-cash vouchers you will need to contact HMRC to amend the agreement.

You will need to undertake calculations to work out the tax and NIC due under the PSA. This is calculated on a grossed up basis which can be a complex calculation. Before making any agreement you must contact HMRC or your own tax advisor to discuss how this will affect your business specifically.

Rewards for non-employees

Giving vouchers to non-employees, as per the example above – a taxi firm with self- employed drivers – will also see them liable to tax and NIC payments – although if they are claiming Universal Credit, they will not affect how that is calculated.

Similar to the PSA, an employer can enter into what is known as a Taxed Award Scheme (TAS) with HMRC.

Under the TAS you can select to pay tax on behalf of the individuals at either basic rate (20%) or higher rate (40%) tax. The tax will be due on the grossed-up value of the vouchers provided. To set up a TAS contact:

HMRC Incentive Award Unit

National Insurance Contributions & Employer Office Revenue & Customs

BX9 1BX

Telephone number – 0300 200 3200

Frank Creighton, Director of Business Development at Love2shop, explained that he and his team has the necessary know-how to quickly and simply set up an employee rewards scheme.

“The benefits of rewarding employees are clear in terms of increased productivity and retention. But this impact is enhanced by exceptions that enable rewards to be provided to employees with no tax and National Insurance burden for the recipient,” he said.

“Furthermore, Love2shop rewards and the Everyday Benefits Card offer a straightforward route in helping you to help your employees cope with a cost of living crisis that isn’t going away any time soon.

“We have all the expertise to help you set up a reward programme which can integrate seamlessly into your business processes and be delivered for a relatively low cost.

“Our Everyday Benefits Card offers a 7.5% discount to employees on their day to day spending. It can also help with larger one-off purchases. We have calculated the average family can save more than £1,300 a year via the card.

“We can deliver it swiftly to your employees at their workplace or even their home. There has never been a better time to start rewarding those people who are vital to the wellbeing of your business.”

Disclaimer:

This article is published solely for informational purposes. It is not intended as, nor should it be construed as, financial advice. It has no regard to the specific financial situation or needs of any person or business. Before taking any decisions related to business investment or tax, you should seek independent financial advice.

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Experts explain clear benefits of employee and customer rewards

 Families across the UK could save a whopping £1,300 a year on their everyday spending if employers rolled out reward schemes to their staff.

 That was one of the revelations that came out of a webinar organised by leading corporate rewards and vouchers business Love2shop. An audience of businesspeople heard how rewarding their staff would lead to a happier, more productive workforce and a thriving business. 

 The Success Through Adversity webinar featured a number of expert speakers outlining how employers could help people within their organisations weather the worst cost of living crisis in a generation. 

 Increasing positive engagement through rewards 

 Love2shop offers several options for employers looking to reward and incentivise both staff and customers. For a relatively low cost and simple set-up, products such as the Everyday Benefits Card and the Love2shop Engagement Platform can help transform a business. This is in addition to the range of Love2shop gift cards, e-gift cards and vouchers that have been used by businesses for staff and employee rewards for many years. 

 Frank Creighton, Director of Business Development at Love2shop, explained how Love2shop has been used by millions of people for 30 years and can be a key tool for businesses looking for efficient ways to offer rewards. 

 “Vouchers, gift cards and e-gift cards help businesses of all sizes across multiple sectors attract and retain both employees and customers,” said Frank. “Love2shop has supported organisations from the NHS to care homes, professional services, manufacturers, financial services and every size of business from small to FTSE-100s.
 They all have the same need: to reward, engage and incentivise people. Research has shown that if employees are rewarded, they are more likely to be engaged and productive and that is a win-win.” 

 Supporting employees through economic challenges
 Addressing the cost of living crisis, Frank explained that it was more important than ever to support their staff through what is a very worrying period. 

 “From speaking to businesses we know they are keen to support their people. Fortunately, we do have the products and services to help employers support their staff at this time,” he added. 

 Frank outlined how the Everyday Benefits Card could make a real tangible difference to people’s lives. It covers many leading high street and online brands included in the Love2shop platform. 

 He said: “It is a real solution for employers who want to support their staff during the cost of living crisis. The way it works is very straightforward. 

 “It’s a prepaid card that allows employees to load funds at a 7.5% discount. It can then be spent in 90+ high-street stores that are part of Love2shop. It also opens up access to discounts on selected supermarket gift card loads, which employees pay directly from their debit card and which can reduce the cost of their essential spending.  

 “With Christmas coming it can also help with one-off purchases. We have calculated the average family can save more than £1,300 a year via the Everyday Benefits Card. 

 “It can be used for everyday essentials, meals, days out or bigger purchases such as holidays and we can offer employers a free trial card if they get in touch.” 

 Keeping hold of talented employees 

 Love2shop recently published its Employee Value Report, a revealing snapshot of the level of worker happiness across the economy. It made for stark reading for employers. It calculated that across the UK 10m employees felt undervalued by their employers with eight out of 10 seeking a new job elsewhere. 

 “It is well worth a read,” added Frank. “It shows how rewards and recognition are now more crucial than ever. An engaged employee is more productive and will generate more profit.” 

Love2shop Engagement Platform is an online tool which offers a relatively low-cost way of implementing and managing an employee and customer rewards and incentive schemes. It’s flexible, so businesses can choose either an off-the-shelf platform or have one tailored to the specific needs of their business. 

 Many employers are concerned about both the costs and logistics of setting up a rewards programme as they believe it may be too time-consuming and expensive. 

 “They have to be able to show a return on investment,” said Jamie Clarke, head of the Love2shop Engagement Platform. “Our platform manages most of the administration and monitoring of a reward scheme for the client.  

“We offer a modular approach with a platform offering all the functionality required to get any incentive, loyalty or employee recognition scheme up and running super-fast with lower costs. It is simple to use and we can work with employers to tailor the platform should they need to.” 

 As well as employee engagement, Jamie talked about how Love2shop can also help with customer retention. He referred to Love2shop’s relationship with Brakes, which is one of the UK’s biggest wholesalers to the hospitality industry. 

Using the Love2shop Engagement Platform, Brakes customers were offered a blend of discounts, cashback, charitable opportunities and Love2shop rewards as part of the ‘Help for Hospitality’ campaign in 2021. 

 It was such a success it was awarded Best Channel Partner Programme at the 2021 Incentive Awards. 12 months later, Love2shop has just retained that award for their work with another client – Buildbase.  

 “Implementing a programme does not have to be complex,” added Jamie. “Once we understand your needs we can project-manage everything. We deploy modules to help you set goals and targets and generate automatic communications. 

“We also have mechanisms for data exchange. It means you can input raw data into the platform and it will crunch the numbers. It can take anything between four to 12 weeks to implement and ultimately these schemes pay for themselves – they deliver results and a strong return on investment.” 

 Those attending the webinar also heard from former England football international Jill Scott MBE. The ‘Lioness’ told the audience how critical reward and motivation was in sport. 

 Also speaking was Rebecca Stevens, a business psychologist and founder of Work Brighter. She has worked with hundreds of businesses and leaders across multiple sectors. 

 She told the webinar that creating motivation and engagement was a common topic when she spoke to business leaders  

 “People have intrinsic motivations, such as satisfaction and pride about a job well done and extrinsic motivations, such as a promotion or a pay rise. Extrinsic things can help reinforce behaviour and we need to move towards a positive reinforcement of the behaviours we want to see in a very personalised way.”

Referring to the Love2shop Employee Value Report, Rebecca said the finding that 75% of people believing that companies that offer rewards were more likely to attract a better calibre of employee did not surprise her, adding: “The reward strategy has to have an individualised aspect to really work.” 

 Concluding the webinar, Julian Coghlan, Love2shop’s Interim Chief Executive Officer, said: “Not only is reward and recognition a key element of any successful business model, it is also crucial to the morale and loyalty of individuals. We are here to help… we can offer a real benefit to your business in the current economic climate.” 

 Everyday Benefits cards and Love2shop Cards are flexecash products. flexecash is the prepaid card platform that issues flexecash Love2shop Cards. This facility is provided by Park Card Services who are Authorised and Regulated by the Financial Conduct Authority to issue electronic money. FRN: 900016.  

Love2shop Cards are regulated by the Financial Conduct Authority and as such we may need to complete an electronic identity check. 

Physical Love2shop vouchers, Love2shop e-gift cards and reward codes and Love2shop Holidays gift cards are not regulated by the FCA. 

Read our previous blogs…

What is customer acquisition
50 Employee Perks
What is customer acquisition

Cost of living crisis may fundamentally change the employer-employee relationship

Cost of living crisis may fundamentally change the employer-employee relationship

UK inflation is now in double figures, hitting 10.1% in July, and the Bank of England is warning of 13% by the end of the year.

Millions of people are facing a tough autumn and winter. It seems now the cost of pretty much everything is rising – filling up your car, buying groceries. And the projected cost of powering and heating our homes reaches ever more eye-watering levels.

People are struggling now and are likely to find their incomes squeezed even more over the coming months. However, for some people, extra help is coming from what perhaps they might see as an unexpected source – their employer.

For generations of people their relationship with their employer was quite simple. They would come into work each day for a set number of hours and would be paid accordingly for that time. For some there might be bonuses.

The corporate mantra ‘our people are our greatest asset’ may have been trotted out every now and again but such declarations were often met with an eye-roll from overworked workers. As far as they were concerned the relationship was purely transactional.

When employers showed people they were their greatest asset

In the years leading up to the COVID-19 pandemic there were signs of a cultural shift. More enlightened employers started to talk about ‘wellbeing’. No doubt this was partly inspired by multiple studies showing mental health issues were costing UK plc billions each year in lost productivity.

Environmental Social and Governance (ESG) came to the fore. This asked what companies were doing to cut carbon emissions, address diversity and, crucially, focus on the wellbeing of their teams. Investors are now increasingly looking at what ESG framework a business has in place before they part with their money.

This new culture of enlightenment accelerated during the pandemic. Firms, large and small, simply had to demonstrate they had procedures in place to minimise the risks to their staff. If they wanted to keep operating, they had no choice but to put protections in place.

And it could be argued the cost of living crisis is one of the first big tests for ESG. Directors and HR departments are looking at their staff and they are seeing people struggling to make ends meet. A growing number of businesses are realising they can’t just say ‘well, that has nothing to do with me’.

Wage stagnation is prompting employers to respond in new ways

We are seeing a rise in industrial disputes with unions pushing for significant pay rises and some companies, at least initially, resisting. However, there is a number of employers who are stepping up to the plate. Car maker, Rolls Royce, is giving employees an extra £2,000 in cash. Banking giants, Barclays and Lloyds, are doing similar.

But this cultural shift is about much more than cold hard cash handouts, as welcome as they are. The most forward-thinking employers are taking a more holistic approach to fostering a workplace culture that makes people feel valued through the good and bad times. Creating relationships that go beyond the transactional.

Love2shop is now working with employers and their HR teams across multiple sectors. It is helping them to generate a positive culture by making people feel valued, recognised and rewarded.

“Love2shop vouchers are truly valued by our employees for the sheer variety they offer.”

One such business is Evri. A home delivery specialist, Evri has prospered thanks to the boom in e-commerce. It delivers packages to people’s homes, workplaces, as well as to ParcelShops and Lockers, seven days a week. It delivers more than 600m parcels a year on behalf of retailers including Next, ASOS and John Lewis.

Thanks to Evri’s rapid growth it now employs 6,500 people across the UK. It wanted to establish a rewards programme and approached Love2shop for help.

Working together they established the company’s ‘My Rewards’ programme using a combination of both Love2shop Digital Reward Codes and paper Love2shop Gift Vouchers.

Alongside the Love2shop Digital Reward Codes and paper Love2shop Gift Vouchers, there is a suite of products including Love2shop Contactless. Love2shop is also accepted by more than 150 leading UK consumer brands including Wilko, Iceland, Matalan and Argos, and Marks & Spencer (through exchange). People can use them to pay for everyday essentials and for little luxuries.

Evri’s My Rewards platform allowed colleagues to award one another Reward Points for their achievements at work to eventually be exchanged for prizes. It also frequently offered ad-hoc recognition, or ran on-site competitions, across their sites.

Rewards needed to be kept simple to redeem because many Evri employees speak English as a second language. This can present a challenge if a redemption process is complex or involves lots of text instructions.

Love2shop’s digital platform allows businesses to easily scale up

With such a diverse workforce, it was important that a broad variety of rewards was available through the scheme. And, because of its ongoing growth, Evri required a reward which could easily scale to service an ever-expanding workforce.

Evri’s Internal Reward Team, implementing the My Reward platform, also needed fast order turnaround to manage the demand from employees during busy staffing periods.

Reward Codes easily integrate with Evri’s My Rewards system while keeping simplicity a priority. Delivered by email, and redeemed without registration, they were the perfect fit for Evri’s platform and their staff’s needs.

Paper Love2shop Gift Vouchers make for excellent on-the-spot and ad-hoc rewards. They’re ideal for audiences with limited or differing computer skills or access to the Internet.

Sarah Woolley, a Reward Specialist at Evri, said: “Love2shop provides a quick, easy and reliable service and their Love2shop vouchers are truly valued by our employees for the sheer variety they offer. There really is something for everyone.

“The end-to-end process from ordering reward codes or vouchers and awarding these to employees is easy to navigate and quick, which works really well for us as we are such a fast-moving business. I would definitely recommend Love2shop to anyone looking for a flexible and comprehensive reward solution.”

Shift in workplace culture could ease burden of cost of living for employees

Many people across the UK will struggle to pay their bills in the coming months. It is a tough time for sure but what hopefully will emerge from this challenging time is a genuine shift in workplace culture.

Smart businesses are now recognising that the traditional relationship between employer and employee is changing. People want to be paid well but they also want to feel like they are part of an organisation that values them as people as well as the skills they bring to the job.

Companies that fully embrace this new way of doing business will create happier and more highly-motivated workforces as well as profitable and successful businesses.

You can read the Evri case study here.

Read our previous blogs…

What is customer acquisition
50 Employee Perks
What is customer acquisition

Supporting employees is a win-win for businesses facing economic challenges

Supporting employees is a win-win for businesses facing economic challenges  

So much of the media coverage on soaring energy prices and inflation is focused on consumers – but businesses are facing a crisis too. 

Britain’s private sector has emerged battered and bruised from the pandemic only to face what is arguably an even bigger threat. Businesses such as restaurants are reporting projected energy bills quadrupling, threatening their survival.  

New Prime Minister Liz Truss’ new energy support package for businesses is welcome news for businesses, but there is still uncertainty about how effective the six-month programme will be, with many employers still worried about the winter.  

The cost of living conundrum 

Of course energy support packages – whether for individuals or businesses – do not address the whole cost of living problem. In August inflation reached double figures for the first time in decades. For consumers the prices of essential goods, such as food, are soaring. 

At the same time businesses are grappling with rising input costs presenting them with a dilemma – how long do they wait before passing on those extra costs to their customers, who are themselves struggling? It’s a vicious circle. 

On the day Liz Truss entered Downing Street Tony Danker, director-general of employers’ association the CBI, sent her an unequivocal message. He said: “Most immediately, support for struggling households and firms in jeopardy is top of the in-tray. 

 “This may not be the pandemic, but the exceptional circumstances we now face mean Government must play a central role in supporting our economy. 

 “And if we’re serious about getting the UK growing again, ensuring any slowdown is short and shallow, we need a serious plan for growth. It needs to be bold, unconventional and rooted in the very real opportunities that still exist for the UK to thrive.” 

Through the summer the CBI launched a new campaign - Managing the cost of doing business. This was two-pronged – it asked Government to introduce measures to support employers and offered its own advice for businesses looking to manage their costs. 

These included tips on managing costs in the workforce, rising energy bills and boosting operational resilience. Click here to find out more details. 

Retain and reward 

Of course, cost-saving measures present employers with another dilemma. They know they have to reduce costs but they also understand their employees are hurting too. There is a need to offer support. And it makes sense. As they emerge from the crisis they will need to retain their best people. 

Even before inflation started to rise, companies across the UK were struggling with labour market shortages. These have been particularly acute in sectors such as hospitality. Closed doors during lockdowns led to many workers seeking opportunities in other sectors. 

In August the Chartered Institute of Personnel and Development (CIPD), the professional body for HR and people development, said the UK’s “hiring boom” was continuing. It reported that pay awards, driven by the “incredibly tight” labour market and rising inflation, had hit a record high in the private sector. 

“Employers are pulling out all the stops to attract, and crucially, retain staff,” the CIPD said. However, it warned that “pay increases cannot be sustained over the long-term”, adding: “Employers should look at other ways of supporting financial wellbeing in the cost-of-living crisis, such as enhancing their overall benefits package.” 

Recruitment is unavoidable. But every employer knows that when you bring a new person into your business, you never quite know what you are going to get. They may have the skills but are they a good fit for your team? The cost of bringing in a new hire is also a serious consideration. 

Companies may want to consider the possibility that the answer to their recruitment problems may be right under their noses. Training and upskilling members of your existing team offers multiple benefits. New skills mean new opportunities and that makes people feel valued. It’s an ideal retention strategy. 

Training and upskilling also needn’t cost the earth – upskilling existing team members costs on average one-third less than recruiting from outside your business.  

In addition, all employers in the UK can access a minimum of 95% Government funding for apprenticeships.  

Smart recruiting 

We think of apprenticeships as being for young people. However, there is no upper age limit on apprenticeships. They can be used to upskill your existing workforce. Apprenticeships are delivered from Level 2 (GCSE equivalent) through to Level 7 (Masters’ Degree equivalent). 

If you do decide to bring in someone new as an apprentice, you can mould them from day one to fit your business needs and its culture. Hiring people ‘off-the-peg’ with previous experience can be more time-consuming and expensive. 

Employers who pay the Apprenticeship Levy (those with a wage bill in excess of £3m per year), can reinvest this funding back into their business in the form of apprenticeship training. They can also transfer up to 25% of their levy to other employers. 

Make an impact with small actions 

Even if people are in a reasonably well-paid job with good prospects, many are still seeing their anxiety levels rise due to the cost of living crisis. In an ideal world we would hang up our troubles with our coats when we walk into work each morning. But life isn’t quite that simple. If your workplace is stressful, that just adds to the burden. 

According to the Health and Safety Executive work-related stress, depression or anxiety represented 50% of all work-related illness in 2020-21. That can have a significant impact on productivity. Research published by YouGov in July revealed 52% of UK workers saying they feel “very” or “fairly” stressed at work. 

An employer can’t magic away people’s real-life problems but there are practical things they can do to just make things that little bit better. Simple gestures such as free tea and coffee at work, or fresh fruit, can go a long way. 

Meaningful rewards 

For businesses that want to go a little further, Love2shop can work with HR departments to create a tailor-made rewards programme for their employees. It has already forged successful employee engagement partnerships with countless firms across the country. 

One product that is increasingly popular with HR departments is the Everyday Benefits Card* delivered via its popular Love2shop brand. Love2shop is one of the UK’s best-known gift card and voucher providers. 

Around 200 retailers and well-known brands are partnered with Love2shop. They include Marks & Spencer, Wilko, Iceland, Halfords, Matalan, Argos, Costa, Harvester, Tui, Jet2Holidays and many, many more. 

Once an employer is signed up, the Everyday Benefits Card can be delivered to the employee’s workplace or even their home. The employee goes online, completes a simple registration and then load funds onto the card. 

Funds they load onto the Everyday Benefits Card are immediately discounted, meaning they can enjoy great savings on essentials such as food, luxuries like a meal out or even a holiday. 

It can also be used to make a healthy difference to peoples’ lives. With Halfords for example, people could get a great deal on a bicycle under the Cycle to Work scheme.  

We live in difficult and uncertain times but, with a little bit of creativity, employers can make a real difference to the lives of their hard-working teams and retain all the vital skills and knowledge they need to remain strong when the economy begins to recover. It is not only the right thing to do but makes perfect business sense. 

*The Everyday Benefits Card is a Flexecash product.  

Flexecash is the pre-paid card platform which issues the Love2shop Cards. This facility is provided by Park Card Services Ltd who are Authorised and Regulated by the Financial Conduct Authority to issue electronic money. (FRN: 900016)  

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Cost of living rise presents big challenges – and there are ways to mitigate the impact

Evidence of the UK’s worsening cost of living crisis is becoming impossible to ignore – it is there in the data and in countless anecdotal examples.

One high street butcher, Raymond Millar, reports that his customers had already started saving for their Christmas dinner in July. His savings scheme that allows people to buy their meat for the festive season doesn’t usually start until September.

Then there is the GP, Dr Laurence Dorman, who for more than a year has been offering food vouchers to his patients. He is now giving them out with increasing frequency. Dr Dormam told the BBC the cost of living crisis could have “massive, profound implications” for patients’ health.

It feels like the price of everything is on the rise. As we emerged from the pandemic supply chains struggled to keep up with demand. This caused an initial spike in inflation and now the Russian invasion of Ukraine has accelerated the crisis.

Energy costs push inflation upwards

Russia is a major global source of oil and gas and the war has put huge constraints on supply. From June 2021 to June 2022 gas prices for UK households soared by 95% and electricity prices by 54%. The UK’s wholesale electric price is linked to the price of gas.

From October 1, the energy price cap will go up further. The price cap is a mechanism that sets the maximum amount that suppliers can charge in England, Scotland and Wales. From October the typical annual gas and electricity bill is likely to reach £3,358, according to consultancy Cornwall Insight.

In contrast, in October 2021 the average annual bill was just £1,400. And Cornwall Insight is forecasting this could go above £4,200 by January 2023. Millions of people are wondering whether they will be able to afford to switch the heating on at all this winter. This may dampen the enthusiasm from some for working from home.

Finance and consumer rights guru Martin Lewis, says: “This is a national crisis on the scale that we saw in the pandemic.”

Martin, and many others, are now calling on the government to take urgent action to soften the blow. From September it is likely that, whoever is prime minister, whether that’s Liz Truss or Rishi Sunak, will be forced to act. Both have been vague on the issue during their campaigns. But once they take office, the pressure to act will be irresistible.

Inflation is now above 10% and the Bank of England is projecting it will hit 13% in the next few months, tipping the UK into recession. Food prices are rising rapidly in the shops. Who can forget the price of a tub of Lurpak surging above £9 in July?

Ukraine impact felt in the supermarkets

Again, the conflict in Ukraine is having a major impact. Ukraine is a leading exporter of essential commodities such as sunflower oil, grain, maize and wheat. The United Nations has warned global food costs could rise by 20%. The rising price of oil means the cost of moving food around is also much higher, adding to high prices.

Rising costs are also hitting businesses which are in turn facing the dilemma of whether or not to pass the costs onto their customers. Some cafes, bars and restaurants are considering reducing their opening hours to reduce outgoings, according to a study by eEnergy and Censuswide.

And even nipping out for a sandwich in your lunch break is now becoming more expensive. In the last few weeks both Boots and Co-op have hiked the prices of their meal deals. Outside London, Boots has put the price up from £3.39 to £3.59. In London it has gone up from £3.99 to £4.19.

Co-op’s meal deals have jumped in price from £3.50 to £3.75. And the nation’s favourite bakery chain, Greggs, is warning of rises of up to 9% on some products in the coming months.

There is upward pressure on the cost of getting to and from work. Motorists have already seen petrol prices at the pumps rocket. And public transport users face further unpredictability. Train tickets prices rise each January based on the retail price index from the previous July, plus 1%. This means commuters could face 12% fare rises in 2023.

Although still low by historical standards, interest rates are also on the rise. At the time of writing the Bank of England has pushed up rates to 1.75% from 1.25%. Those on fixed-rate mortgages have some protection for the moment. However, the average monthly cost of a tracker mortgage has increased by more than £160 since December 2021.

Simple actions that make a difference 

There are steps people can take to mitigate some of their daily outgoings. Sharing car journeys into work with colleagues could make a significant difference to fuel costs. As could using park and ride schemes. And although grocery prices are rising, taking your own lunch into work will always be cheaper than buying a sandwich.

And many coffee shops run loyalty schemes where you get a free hot drink after your card’s been stamped so many times, or a reduced price if you use a reusable cup. These smaller benefits can make a difference over time.

There are also things employers can do. There is an increasing number of businesses which are being pro-active. According to the Living Wage Foundation, 10,000 employers in the UK have now committed to paying the Real Living Wage. At £9.90 for most of the country and £11.05 in London, this is higher than the mandated National Minimum Wage.

In recent weeks there have been multiple reports of companies pledging one-off financial payments to help their people deal with the cost of living. One of those is Love2shop, which has offered a payment to all of its employees.

And the company is doing its bit for the wider community by partnering with digital payment business PayPoint. This agreement will see both parties expand their product range to provide local authorities with a new way of servicing the most financially at-risk people.

Employers can do their bit to help

Love2shop is also working with businesses across the country to help them offer real financial rewards and incentives through its Love2shop gifting products. Given the broad range of retailers available on Love2shop, it allows employers to meaningfully contribute to their employees’ cost of living dilemmas if that’s how they choose to spend their gift cards.

As well as the ‘treat’ opportunities with a Love2shop Gift Card, it’s also accepted by more than 150 leading UK consumer brands including Sainsbury’s, Argos, Tesco, Wilko, Iceland, Matalan, New Look, and Argos. So people can choose to buy everyday essentials or for those little luxuries.

With the new school year about to start, a multi-retailer gift card could offer great savings on the price of school uniforms or other essential items such as school shoes or a PE kit.

This is also the time of year when we start thinking about Christmas. People could use their gift card to get a head-start and buy gifts in advance, taking away some of the stress normally felt in November and December.

Some employers may be able to negotiate cheaper corporate discounts with local car parks to reduce parking costs, or allow more people to work from home when practical – if the costs don’t outweigh the costs of going to work considering the rising fuel costs come winter.

There are tough times ahead but employers can make a big difference to the lives of their employees for a modest outlay.

If you can see how Love2shop reward and recognition products could help your business, contact our business team today. Email [email protected] or call  0344 375 0739.

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Managing mental health in work and in private time

You’d have to be living on the moon not to know we are in the midst of a cost of living crisis.

Mass media have been transformational in so many ways. However, during periods when the news appears consistently bad, being always ‘in the know’ can feel like a curse rather than a blessing.

We had the financial crash, austerity, Brexit and then COVID-19. Then just as we emerge blinking from the pandemic, life throws us another curveball in the shape of rising energy, fuel and food prices.

People have a tendency to aggregate their worries and then project them forward. You may say, “I might be doing okay financially right now, but what will the situation be in six months’ time?”

This is what psychologists call ‘anticipatory anxiety’ – the fear of something before it even happens. It is a common phenomenon for many people on Sunday evenings. Our relaxed weekend feeling melts away as the working week appears on the horizon.

Mary Spillane, psychologist and mental health expert for the Headspace app, calls this the ‘Sunday scaries’. She explained: “Your brain can become conditioned to worry on a Sunday night, even if you don’t have a particularly stressful week.”

The annual cost of stress-related absence to UK business is £30bn

A general rise in anticipatory anxiety has been noted as people have returned to the office post-pandemic. Worries about rising costs are now adding to this. We might like nice surprises but we generally have a fear and anxiety about the unknown and what lies ahead.

For the most forward-thinking businesses, focusing on mental health in the workplace is no longer optional. They know that looking after the wellbeing of their people isn’t just the right thing to do, it makes sense from a business and productivity point of view.

Poor mental health among the workforce is a cost burden to business. It leads to more absence and poor performance. A happier and motivated team is a more productive one. The annual cost of stress-related absence to UK employers is approaching £30bn. Why would any employer not want to fix that?

No magic wands but there are solutions

Of course, business owners and managers do not possess magic wands. We all lead complex lives with multiple challenges. If one of your employees has financial worries, and another is dealing with a relationship break-up, or a family illness, you cannot magic away those problems.

Right now, the cost of living is rising. People are worried about paying their rent or mortgage, heating their home as winter approaches, filling up their car and putting food on the table. And they will be experiencing anticipatory anxiety about the months ahead.

Money worries are strongly associated with mental health issues. Data from the Money and Mental Health Policy Institute reveals that in England alone, more than 1.5m people are experiencing both debt and mental health problems.

Its research found that almost half the people with problem debt are significantly more likely to experience mental health problems.

Those worries don’t disappear when people walk through the office door each morning. They can’t just put them on the coat hanger and forget about them. Mental health isn’t binary. People’s moods, anxieties and stress will ebb and flow. It is about how we manage them both collectively and individually.

Creating a positive culture and letting them know ‘you know’

Creating a working environment that feels welcoming, friendly, encouraging and positive creates a place where people feel valued and rewarded. You can also make a practical difference to people’s financial circumstances. Love2shop works with clients across multiple sectors to enable them to offer rewards and incentives.

There are all sorts of ways to help people plan for the future and alleviate some of that anticipatory anxiety. We’ve covered some immediate, easily accessible and affordable ones. People often feel less anxious when feeling like they have some measure of control and that’s only ever going to be a positive variable to influence when it comes to employee retention, attraction and productivity.

If you would like to discuss how Love2shop’s reward and recognition can work for your business, please email [email protected].

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Turning The ‘Great Resignation’ Into The ‘Great Retention’

The ‘Great Resignation UK’ isn’t a new term that’s emerged in the last few weeks, it’s the worrying, new term that deftly describes the global response of workers to the Covid pandemic, company culture, wage stagnation and ongoing cost of living crisis. It is the précis for: a mass resignation, change of jobs, search for a new way of life, desire for hybrid working, better pay and improved job satisfaction. Welcome to the challenges of 2022…

In the US, it’s called ‘The Big Quit’, with Microsoft Work Trend Index (2021) saying, “With over 40 per cent of the global workforce considering leaving their employer this year, a thoughtful approach to hybrid working will be critical for attracting and retaining diverse talent.” In Germany last summer, over one-third of the country’s companies reported a staff shortage, while the UK reported more than 1 million vacancies were available. So what does this summer look like for the UK’s staff retention?

HR Professionals Are Feeling The Burn

Most professionals working in HR, recruitment, talent acquisition or in sectors affected by the ‘Great Resignation’ will feel the new pressure to understand how to improve their company’s chances to retain and recruit staff.

Love2shop has one of the UK’s best-selling reward and recognition platforms. In the last year, Love2shop has increasingly been approached by a raft of sectors to discuss how their gifting rewards can be used to galvanise remuneration packages to attract new talent (and retain it), or more recently, help recognise the cost of living challenges being faced.

Love2shop Retailers - Iceland John Lewis Argos Heron Foods

Through the enormous choice of retailers and brands on the Love2shop gift products – stretching from luxury ones like John Lewis for a ‘treat’ or essential shopping brands such as Iceland, Argos or Heron Foods – Love2shop can provide ‘something for everyone’. This allows companies to buy in volume but not limit anyone from finding something to suit their needs.

It also reflects well on a company when it allows its employees to choose. When companies reward with an actual product, (think bottles of bubbly or bunch of flowers), it means an essential food shop is out of the question – and that might serve employees better right now. Equally, you never need to know so they can do it with dignity – and gratitude.

Four Million US Workers Have Quit Jobs Since 2021

The gravity of the job situation can’t be over-emphasised; many companies, large and small, face very real challenges to business growth as a direct result of being under-resourced and unable to attract into their industry the right sort of people. In the US, for instance, over four million workers quit their jobs since the post pandemic reset began in 2021. And in some global sectors, the average pay has been forced to sharply rise making smaller companies less able to compete in the recruitment face-off.

Boost Packages And Attract Staff With Reward and Recognition

How do you compete in the smaller pools of talent? Or engage and support your employees? Are there internal conversations exploring how to help them during this cost of living challenge? Now is a good time to make some decisions about quick but meaningful fixes that will retain and engage loyal employees or galvanise monthly income as its value dwindles in the face of our economic situation. And if you do want ‘something for everyone’, please contact our business team – everyone’s a good egg and happy to walk you through ideas.

Read our previous blogs…

What is customer acquisition
50 Employee Perks
What is customer acquisition